Summary
Overview
Work History
Education
Skills
Languages
personal profile
Extracurricular activities
project experience
Timeline
Generic
Xiyou Wu (Frank)

Xiyou Wu (Frank)

SA

Summary

Banking Intern, 1/2024 to 2/2024
China Merchants Bank Co., Ltd. Wuhan Branch, China

  • Data Processing and Analysis: Leveraged advanced Excel functions and pivot tables for comprehensive analysis of large datasets, streamlining data processing and enhancing efficiency by 70% in generating annual financial product sales summaries and risk assessments.
  • Data Collection and Report Generation: Responsible for collecting and organizing branch data, utilizing statistical analysis to produce detailed reports.
    Developed high-quality reports that provided management with actionable insights, significantly contributing to performance that exceeded expectations.
  • Account Reconciliation and Discrepancy Resolution: Executed account reconciliations to verify the accuracy of transaction records.
    Improved reconciliation efficiency by 50% and reduced accounting errors by 20%, ensuring the bank’s financial health.
  • Customer Service and Product Recommendations: Enhanced customer satisfaction and boosted sales through tailored recommendations of banking products and services, resulting in a noticeable increase in client engagement.
  • Project: Financial Product Market Analysis
    Participated in a comprehensive market analysis project, conducting in-depth analysis of sales data to accurately identify market trends.

Overview

4
4
years of professional experience

Work History

Waiter

Great River Korean BBQ Restaurant
10.2022 - 10.2023
  • Clarified customer inquiries about orders and specialty items, ensuring a seamless dining experience.
  • Conducted timely table check-ins to assess and fulfill food and beverage needs, fostering a welcoming atmosphere.
  • Sharing knowledge of menu items and flavors enables customers to make personal decisions based on tastes and interests.
  • Maintained a clean and well-stocked service area, improving overall workflow and service efficiency.
  • Handled over 50 customer calls daily, demonstrating strong communication skills and the ability to multitask effectively.

Clothing Seller

Hot Air Clothing Store
06.2020 - 08.2020
  • Managed closing duties, ensuring the cleanliness and security of the store at the end of each shift.
  • Enhanced the customer experience by setting up dressing rooms, facilitating easier selections, and making the shopping experience more enjoyable.
  • Provided personalized service by making suggestions and recommending suitable clothing sizes based on customer preferences.
  • Proactively encouraged customers to explore accessories and upsell items to complete their ensembles.
  • Achieved a notable 10% increase in sales, demonstrating effective salesmanship and customer engagement.

Casher in Supermarket

Lawson Convenience Store
07.2019 - 08.2019
  • Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
  • Carried out day-day-day duties accurately and efficiently.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Offered friendly and efficient service to customers, handled challenging situations with ease.

Education

Bachelor of Economics -

University of Adelaide
Adelaide
12.2024

Skills

  • Costumer service
  • Time management
  • Teamwork
  • Problem solving
  • Personnel Management
  • Communication Skills
  • Computer skill: Microsoft Word, Stata, R studio, Excel, PowerPoint
  • Analytical Problem Solving
  • Products and Services Knowledge

Languages

Chinese (Mandarin)
Proficient
C2
English
Upper intermediate
B2

personal profile

As a proactive and results-oriented individual majoring in economics, I am dedicated to continuous learning and the development of business skills relevant to the field. Proficient in communication, problem-solving, and teamwork, I am eager to contribute to a professional setting within the economy or related fields. I am excited to apply my skills and knowledge to drive improvement and actively engage in meaningful work.

Extracurricular activities

Table tennis Club                                                            3/2022 to present

Club member leader: University Of Adelaide


  • Activity execution: Assisted in organizing internal competitions and activities according to the procedures of club activities, improved team spirit, and improved table tennis skills together with team members.
    Adelaide
  • Department support : Played the role of event planner in the table tennis club and was responsible for organizing and executing many competitions and team building activities. Successfully planned and coordinated the school table tennis Championship, which attracted 50 participants and improved the popularity and participation rate of the association.
  • Showcase leadership skills: Assisted in the development and implementation of weekly training courses, which improved the table tennis skills of club members and strengthened the team spirit.


SouthAustralia Table Tennis Challenge (4th place)                    7/2023

Team member

  • Secured fourth place in the SA Table Tennis Challenge, showcasing exceptional skills and sportsmanship.
  • Demonstrated dedication to the sport through rigorous training and competition.
  • Honed strategic thinking, agility, and perseverance in a competitive environment.


High School Art Performance - Guitar performance.                    1/2019

Guitarist : WuHan Supply And  Marketing commercial School

  • served as a guitarist in high school literary performances and provided musical accompaniment for the performance.
  • Successfully performed song which is qingtian, showing musical talent and creativity.
  • Through collaboration with other performers, teamwork and coordination skills have been improved.
  • Participated in the organization and planning of school art activities and cultivated leadership and activity management skills


School Volunteer Activities                                          9/2018 to 12/2018

Volunteer:WuHan Supply And  Marketing commercial School

  • Help new students adjust to campus life, answer questions and share campus resources.
  • Participate in campus service projects, organize and coordinate volunteer teams.
  • Work with volunteer teams to solve problems and promote unity and development.


project experience

Global Economic History Group Project

Project Overview:
Investigated the impact of the Industrial Revolution on global quality of life, focusing on social, economic, and environmental changes through data visualization.

Research Methods:

  • Collected and analyzed economic, demographic, and social data from authoritative historical databases covering the late 18th to early 19th centuries.
  • Gained insights into transformative changes during the Industrial Revolution.

Data Visualization:

  • Utilized RStudio to design various visualizations illustrating the effects of industrialization on living standards, social structures, and environmental conditions.
  • Developed scatter plots and linear trend charts to depict the relationship between industrialization and quality of life, along with GIS maps to highlight regional disparities.

Findings and Impact:

  • Identified significant positive impacts of the Industrial Revolution on global quality of life.
  • Achieved recognition in the academic community, providing valuable references for future research in history and economics.

Timeline

Waiter

Great River Korean BBQ Restaurant
10.2022 - 10.2023

Clothing Seller

Hot Air Clothing Store
06.2020 - 08.2020

Casher in Supermarket

Lawson Convenience Store
07.2019 - 08.2019

Bachelor of Economics -

University of Adelaide
Xiyou Wu (Frank)