Summary
Overview
Work History
Education
Skills
Timeline
Generic

Shelva DONG

Perth,WA

Summary

First ,A highly organized Front Desk Receptionist with exemplary multitasking, time management and customer service skills. Responsible professional willing to go extra mile to assist others with solving problems.Second,a confident language instructor delivering results-focused teaching for consistent, measurable academic achievement. Easily manages both large and small classes using adaptable strategies that appeal to diverse personalities, backgrounds and learning types. Accustomed to both in-person and online instruction environments, allowing for optimal lesson engagement and schedule flexibility.

Overview

10
10
years of professional experience

Work History

Language Instructor

Jiangsu
Shanghai
06.2022 - 08.2023
  • Established student capabilities to determine learning program requirements,80 percent of them got ideal scores at end of each semester.
  • Provided classroom support to over 200 students being instructed in non-native languages
  • Undertake administrative tasks, including tasking registers, marking coursework, and assessing student attendance records
  • Create reports of student grades and progress for personal, student, and parent review per week.

Language Instructor

Shanghai Longre.co
Shanghai
09.2016 - 06.2016
  • Immersed students in unfamiliar cultures by devising hands-on activities.
  • Helped thousand of students ranging from primary school to colleges getting way higher scores in following terms at school.
  • Employed diverse teaching approaches to help students of all abilities understand material from different dynasties and cultural backgrounds ,from Eygptian poems to nowsdays pop sci-fi e-novels.
  • Organized detailed list of resources to help students go beyond classroom environments and delve into topics of interest

Front Desk

Beijing 161 hotel
Beijing
04.2013 - 05.2015
  • Meet incoming customers with professional approach and provide friendly, knowledgeable assistance
  • Capture and process client information, entering data into online systems.For example.Backstage for agoda.com ,for wider company use
  • File and maintain invoices, customer records, and other paperwork to facilitate ease of retrieval
  • Maintain clean and orderly reception area to impress and welcome visitors
  • Collaborate effectively with customers and staff to maintain smooth-running company operations.

Education

Bachelor of Broadcasting and Journalism - Journalism, Broadcast

Chengdu University
Chengdu,Sichuan ,China
07.2015

Skills

  • SKILLS AND INTERESTS:
  • Computer :Microsoft Excel, Powerpoint, Word,Mind-map
  • Language:Mandarin,English,Basic French
  • Interest: Singing Karaoke,Badminton

Timeline

Language Instructor

Jiangsu
06.2022 - 08.2023

Language Instructor

Shanghai Longre.co
09.2016 - 06.2016

Front Desk

Beijing 161 hotel
04.2013 - 05.2015

Bachelor of Broadcasting and Journalism - Journalism, Broadcast

Chengdu University
Shelva DONG