Yadab Khadka

As a Team Leader at Supported Independent Living (SIL), I successfully managed a diverse team while ensuring high-quality support for participants with disabilities. My key responsibilities included:

• Building Relationships: Established and maintained strong relationships with various stakeholders, including NDIS representatives, community organizations, and clinical groups, to ensure collaborative and effective service delivery.
• Stakeholder Engagement: Actively attended meetings with networks and stakeholders to discuss participant needs, share insights, and coordinate services effectively.
• Participant Matching: Collaborated closely with intake staff to assess participant needs and match them with suitable SIL sites, ensuring optimal living arrangements.
• Consultation and Training: Engaged participants in discussions to determine their preferred support staff and undertook comprehensive training for new staff on participant requirements and strategies.
• Monitoring and Review: Regularly monitored staff work practices, providing constructive feedback and guidance to enhance service quality, while conducting environment reviews in collaboration with participants.
• Reporting and Complaint Resolution: Prepared and submitted detailed reports on participant progress and outcomes, while effectively managing complaints by resolving issues promptly and notifying management when necessary.
• Empowerment Focus: Promoted participant empowerment by supporting them in directing their lives beyond service provision, focusing on crisis management and resilience development.
• Community Integration: Assisted participants in developing knowledge, skills, and connections within their communities, facilitating broader support systems.
• Support Planning: Developed tailored support and action plans to assist participants in implementing their individualized plans effectively.
• Safety Maintenance: Ensured a safe living environment for all participants by identifying potential risks of harm and reporting any concerns immediately.

In my role, I modeled and reinforced organizational values by:

• Promoting NDIS Principles: Upholding NDIS principles in daily operations, ensuring that all staff understood and demonstrated best practices based on the NDIS Workforce Capability Framework.
• Fostering Respectful Culture: Cultivated a work culture that promoted mutual respect and zero tolerance for behaviors that undermine participant rights while engaging with individuals with lived experience as valuable resources.

I consistently promoted quality through effective practices by:

• Setting Expectations: Utilized the NDIS Workforce Capability Framework to communicate clear expectations to all team members regarding their roles and conduct.
• Collaboration Opportunities: Created opportunities for colleagues to collaborate effectively within the participant's support team, enhancing communication among services and informal support networks.
• Feedback Mechanisms: Encouraged a culture of feedback where colleagues could share insights, refine skills, and reflect on their values and biases impacting their practice.

My commitment to health and safety included:

• Risk Identification: Identified vulnerable participants or situations requiring enhanced risk management, while supporting colleagues in understanding appropriate risk management strategies.
• Health Advocacy: Ensured that all staff understood their responsibilities in promoting participant health, including access to routine screenings and preventative care.

To foster a capable workforce,

• Matching Staff to Needs: Ensured that all workers were well-matched to meet participant preferences through careful assessment of capabilities against role requirements.
• Professional Development: Provided regular feedback on performance, facilitated access to training opportunities, and encouraged self-learning initiatives among staff members.

By implementing these practices, I contributed significantly to the overall effectiveness of the SIL program while enhancing the quality of life for participants. My leadership approach focused on empowerment, continuous improvement, and fostering a supportive environment for both participants and staff.

• Medication Administration: Administered prescribed medications to residents, ensuring adherence to the correct dosage and timing, while maintaining accurate medication records to comply with safety protocols.
• PRN Medication Management: Familiar with the administration of PRN (as needed) medications, responding promptly to residents' needs while following established protocols and guidelines.
• Intensive Care Support: Provided specialized care for residents with complex health conditions, including tracheostomy management, PEG feeding, and support for individuals with schizophrenia, dementia, Parkinson's disease, Down syndrome, and autism.
• Health Monitoring: Conducted regular health assessments to monitor residents' conditions, identifying any changes that required immediate attention or intervention from healthcare professionals.
• Personal Care Assistance: Assisted residents with daily living activities such as bathing, dressing, and grooming, ensuring dignity and respect while promoting their independence.
• Behavioral Support: Implemented behavior support plans tailored to individual needs, employing strategies to manage challenging behaviors in a compassionate and effective manner.
• Collaboration with Healthcare Providers: Worked closely with medical professionals and family members to develop and review care plans, ensuring comprehensive support that aligns with each resident's health goals and preferences.

• Delivered compassionate care to residents in aged care facilities across various regional NSW locations and interstate during the COVID-19 pandemic.
• Adapted to diverse environments, ensuring high-quality support tailored to the unique needs of each facility and its residents.
• Implemented strict infection control measures, including PPE usage and hygiene protocols, to safeguard residents and staff against COVID-19.
• Provided emotional support and facilitated virtual family connections for residents during periods of visitor restrictions.
• Collaborated with multidisciplinary teams to ensure comprehensive care, addressing both physical and emotional well-being of residents.
• Engaged in ongoing professional development, enhancing skills in infection control, palliative care, and mental health support.