YAGANYAARATHI PARANJOTHI

• Identified opportunities for process improvements in order to increase efficiency and productivity of housekeeping services.
• Performed quality control inspections for guest rooms and public areas.
• Reviewed existing contracts with vendors supplying linen, uniforms, chemicals, amenities.

• Improved overall guest satisfaction by consistently maintaining clean and organized rooms and common areas.
• Streamlined housekeeping processes for increased efficiency by implementing a new inventory management system.
• Reduced linen waste and laundry costs with careful monitoring of usage and effective communication with staff members.
• Ensured timely completion of daily tasks, leading to an increase in positive guest feedback regarding room cleanliness.
• Enhanced team productivity by providing comprehensive training on proper cleaning techniques and equipment use.
• Maintained a high level of quality control through regular inspections, resulting in consistent adherence to hotel standards.
• Collaborated with front desk staff to address guest concerns promptly, promoting an atmosphere of exceptional customer service.
• Provided ongoing feedback and support to housekeeping staff, fostering a culture of continuous improvement and professional development.
• Placed orders for housekeeping supplies and guest toiletries.
• Investigated guest complaints and resolved issues to increase customer satisfaction and establish trust.
• Monitored staff performance and provided feedback to drive productivity.
• Developed and implemented housekeeping policies and procedures to ensure efficient operations.
• Performed quality control inspections for guest rooms and public areas.
• Identified opportunities for process improvements in order to increase efficiency and productivity of housekeeping services.
• Created training programs for new hires including orientation sessions on hotel policies and procedures.
• Assisted in budget preparation related to labor costs, materials and supplies expenses.
• Established cleaning standards for all departments within the hotel property.
• Reviewed existing contracts with vendors supplying linen, uniforms, chemicals, amenities.
• Resolved customer complaints in a timely manner.
• Coordinated maintenance activities with outside contractors as required.
• Monitored employees' work hours to ensure proper staffing levels were maintained at all times.
• Assisted in developing marketing strategies aimed at increasing revenue from housekeeping services.
• Analyzed reports on room occupancy rates, guest feedbacks and other relevant data to identify potential problems or areas of improvement.

• Reporting to management and performing administrative duties
• Answering telephone calls, as well as screening and forwarding calls
• Scheduling and confirming appointments, meetings, and events
• Welcoming and assisting visitors in a friendly and professional manner
• Handling basic inquiries and sorting mail
• Good with Centrix PMS and reservation
• Monitoring office supplies and ordering replacements
• Keeping the reception area tidy and observing professional etiquette
• Performing other administrative tasks, if required.

Handing staff Rosters and productivity reports

• Assign duties to members of staff and Productivity and roster creation
• Inspect the environment within the organization to ensure it meets the minimum best practice throughout the organization
• Develop minimum standards for prospective members of his department and minimum standards for rating the work
• Listen to customers' complaints and ensure that the complaints are addressed efficiently and effectively
• Stand-in for any member of staff that is unavailable to carry out their duties in order to prevent any unfilled gap
• Ensuring dirty laundries are timelessly and appropriately cleaned
• Order supplies for the housekeeping department
• Ensure efficient use of departmental resources.

• Assigning housekeeping tasks to staff and inspecting work to ensure that the prescribed standards of cleanliness are met
• Scheduling staff shifts and organizing replacements as required
• Investigating & addressing complaints regarding poor housekeeping service
• Providing training to the housekeeping staff
• Regularly taking inventory of cleaning supplies and ordering stock as needed
• Issuing cleaning supplies and equipment to housekeeping staff as needed
• Screening housekeeping applicants and recommending promotions, transfers, and dismissals
• Performing various cleaning duties in instances of staff shortages.

• Receive and record all lost articles found in the hotel
• Champion the Housekeeping Department's responsibilities related to the inventory process by working closely with the Housekeeping Manager Assistant and Housekeeping Manager to maximize operational efficiency and to ensure the protection of hotel assets
• Ensures the cleanliness\maintenance of hotel facilities, including guestrooms and all public areas, in accordance with health and safety standards
• Record every telephone call in a log book/database noting the action taken, who is responsible and whom the call was received by
• Take key inventory to ensure all section keys/master keys are accounted for
• Run an in-house guest list, rollaway/crib report, check-out list, from the Property Management System Verify room status
• Responsible for overseeing the effective operation of the Uniform Room alter and repair employee uniforms.

• Assign duties to members of staff and Productivity and roster creation
• Greeting guests and responding to queries
• Changing bed linen and making beds
• Replacing used towels and other bathroom amenities, such as shampoo and soap
• Sweeping and mopping floors / Vacuuming carpets
• Dusting and polishing furniture / Emptying trash containers and ashtrays
• Restocking beverages and food items in the minibar
• Cleaning public areas, such as corridors
• Reporting any technical issues and maintenance needs
• Updating status of guest rooms on assignment sheet
• Returning and restocking cleaning cart at shift end.