YAHYA EL-ARAB
Sydney,NSW
Summary
Dynamic and results-driven Work Health and Safety (WHS) professional with a proven track record in enhancing workplace safety through comprehensive risk assessments, safety audits, and policy implementation. Adept at building strong relationships with stakeholders, conducting thorough investigations, and delivering targeted safety training. Seeking a WHS Coordinator role to leverage expertise and drive continuous safety improvements.
Overview
5
5
years of professional experience
1
1
Certification
Work History
WHS Support Officer
Council of the City of Sydney
09.2022 - Current
- Conduct regular risk assessments and implement corrective actions, reducing workplace incidents by 25%
- Perform comprehensive safety audits and inspections, leading to a significant reduction in reported safety hazards
- Collaborate with cross-functional teams to enhance safety culture, increasing employee engagement in safety programs
- Implement and monitor new safety policies and procedures, ensuring compliance with national and industry standards
- Manage and update safety management systems, maintaining alignment with current health and safety legislation
- Facilitate ergonomic assessments, resulting in a 15% decrease in reported musculoskeletal issues
- Participate in workshops and continuous learning programs to stay updated with latest WHS trends and technologies
Customer Service Officer
Council of the City of Sydney
02.2022 - 09.2022
- Delivered high-quality customer service across multiple contact channels, ensuring a professional and courteous experience
- Utilized strong communication and conflict resolution skills to maintain a positive image of the Council
- Contributed to service delivery by participating in ongoing training and performance coaching
- Developed a comprehensive understanding of Council systems to provide accurate advice and assistance
- Received positive feedback from customers and staff for exceptional service and problem-solving abilities.
APS3 Client Engagement Officer
Australian Taxation Office
10.2020 - 01.2022
- Managed administration of JobKeeper and JobMaker programs, assisting with eligibility and verification
- Processed client forms and applications, ensuring compliance with regulatory requirements
- Identified and implemented process improvements to enhance team efficiency
- Assisted in resolving complex cases through detailed investigations and team education
- Organized and coordinated team events to foster collaboration and morale.
APS2 Service Delivery Officer
Australian Taxation Office
04.2020 - 10.2020
- Assisted clients with tax-related inquiries and provided step-by-step guidance for online tools
- Documented interactions and ensured accurate client information
- Supported team members and adhered to KPIs, demonstrating strong negotiation skills and empathy.
Group Operations
Westpac Bank Group
02.2019 - 04.2020
- Managed merchant operations and estates management, providing exceptional customer service
- Expedited establishment and termination of merchant facilities, resolving escalated inquiries efficiently
- Liaised with clients and stakeholders on deceased estate matters, providing compassionate support
- Implemented process improvements based on data analysis, enhancing overall service quality.
Education
Certificate IV in Work Health and Safety -
TAFE NSW
2023
Skills
- Risk Assessment and Hazard Identification
- Safety Audits and Compliance
- Incident Investigation and Root Cause Analysis
- Safety Training and Employee Engagement
- Policy Implementation and Monitoring
- Ergonomics and Injury Prevention
- Data Analysis and Reporting
- Strong Communication and Leadership
- Conflict Resolution and Problem Solving
- Team Collaboration and Support
Certification
- Certificate of Attainment, Lead Auditor in OHS ISO 45001:2018 & ISO 19011:2018
- First Aid and CPR Certified
Languages
English (Fluent)
Arabic (Fluent)
Timeline
WHS Support Officer
Council of the City of Sydney
09.2022 - Current
Customer Service Officer
Council of the City of Sydney
02.2022 - 09.2022
APS3 Client Engagement Officer
Australian Taxation Office
10.2020 - 01.2022
APS2 Service Delivery Officer
Australian Taxation Office
04.2020 - 10.2020
Group Operations
Westpac Bank Group
02.2019 - 04.2020
Certificate IV in Work Health and Safety -
TAFE NSW
- Certificate of Attainment, Lead Auditor in OHS ISO 45001:2018 & ISO 19011:2018
- First Aid and CPR Certified
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