Yajun Gou
Melbourne,VIC
Summary
Responsible and dedicated customer service team member with proven multitasking and organizational skills. Proficient in operating in fast-paced environment to coordinate paperwork, process payment and complete orders. Proactively manage shipments and coordinate deliveries with strong attention to detail and systematic approach.
Overview
1
1
year of professional experience
Work History
Customer Service Assistant
Xia Tianxia Cultural Industry Co., Ltd.
- Answered customer questions about product availability and shipment times.
- Collected customer feedback and made process changes to exceed customer satisfaction goals.
- Helped customers complete purchases, locate items and join reward programs.
English Teaching Assistant
Century Campus
01.2022 - 07.2022
- Challenged and engaged students through in-depth lectures, debates and discussions and literary subjects.
- Employed visual and auditory approaches to make lessons more interesting and interactive for students.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
Teaching Assistant
New Oriental Education Institute Shanghai
06.2021 - 12.2021
- Assisted teachers with classroom management and document coordination to maintain positive learning environment.
- Partnered with teacher to plan and implement lessons following school's curriculum, goals and objectives.
- Supported classroom activities, tutoring, and reviewing work.
- Organized and guided skills practice, research and memorization tasks for students.
Cashier Assistant
Xia Tianxia Cultural Industry Co., Ltd.
- Cleaned and sanitized cashier workstation and scanning area.
- Helped customers complete purchases, locate items and join reward programs.
- Removed trash, swept and mopped floors for professional appearance.
- Cleaned, swept, mopped and disinfected shop area to maintain customer safety and health.
Online Customer Service Consultant
Alibaba Group
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Investigated and resolved customer inquiries and complaints quickly.
- Recommended products to customers, thoroughly explaining details.
- Responded proactively and positively to rapid change.
Receptionist Clerk
Flying Thinking School
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Answered central telephone system and directed calls accordingly.
- Kept reception area clean and neat to give visitors positive first impression.
- Provided clerical support to company employees by copying, faxing and filing documents.
Education
Master of International Sustainable Tourism Management -
Bachelor of Tourism Management and Education - undefined
2020
Bachelor of Tourism Management - undefined
2019
Skills
- Cash Handling
- Staff Training
- Suggestive Selling
- POS Inventory System Operation
- Guest Satisfaction
- Cultural Awareness
- Patient Profiles
- Administrative and Office Support
- Understanding Customer Needs
Languages
Chinese (Mandarin)
Native or Bilingual
English
Full Professional
Timeline
English Teaching Assistant - Century Campus
01.2022 - 07.2022
Teaching Assistant - New Oriental Education Institute Shanghai
06.2021 - 12.2021
Customer Service Assistant - Xia Tianxia Cultural Industry Co., Ltd.
Cashier Assistant - Xia Tianxia Cultural Industry Co., Ltd.
Online Customer Service Consultant - Alibaba Group
Receptionist Clerk - Flying Thinking School
Monash University - Master of International Sustainable Tourism Management,
Sanming University - Bachelor of Tourism Management and Education,
Macau University of Science and Technology - Bachelor of Tourism Management,
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