Yanbo Niu
Sydney,New South Wales
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Hardworking employee enthusiastic about learning educational field inside and out. Pursues opportunities to learn new skills and contribute to group success. Offers strong management, relationship-building and problem-solving abilities.
Overview
6
6
years of professional experience
Work History
Intern
Zhengzhou Guoyun Industry Co., Ltd.
06.2023 - 07.2023
- Analyzed problems and worked with teams to develop solutions.
- Sorted and organized files, spreadsheets, and reports.
- Participated in workshops and presentations related to projects to gain knowledge.
- Completed research, compiled data, updated spreadsheets, and produced timely reports.
- Prepared project presentations and reports to assist senior staff.
- Maintained accurate records and documentation of projects to inform stakeholders of progress and updates.
- Collected, arranged, and input information into database system.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Cultivated positive relationships with vendors to deliver timely and cost-effective supply of services and materials.
- Evaluated customer needs and feedback to drive product and service improvements.
Bank Intern Project
China Everbright Bank
05.2018 - 05.2018
- Educated customers on features and benefits of banking products and services.
- Opened, closed, and updated accounts for customers.
- Collaborated with other departments to confirm compliance with banking procedures and regulations.
- Maintained friendly and professional customer interactions.
- Assisted customers with banking needs and inquiries.
Volunteer
Lions Club International
02.2018 - 02.2018
- Assisted with special events and programs.
- Maintained clean, neat, and operational facilities to serve program needs.
- Used strong interpersonal communication skills to convey information to others.
- Supported engaging, fun, and smooth-running events by helping with organization and planning.
- Represented organization positively and professionally while providing community with much-needed services.
Restaurant Waiter
XOPP By Golden Century
03.2023 - Current
- Answered customers' questions, recommended items, and recorded order information.
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Trained new servers on restaurant policies and procedures.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Increased sales significantly by upselling higher-end products to customers.
- Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behaviour.
Delivery Rider
Uber Eats
11.2022 - Current
- Delivered packages to customer doorsteps and business offices.
- Completed on-time deliveries by choosing best and most efficient routes.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Completed rush deliveries on tight timetables to satisfy customer needs.
- Managed customer inquiries and complaints in polite and professional manner.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
- Promoted customer satisfaction by addressing or escalating concerns for quick resolution.
- Minimized company liability and risks to loads by obeying traffic laws.
- Fostered positive working relationships with regular customers.
Education
Bachelor of Liberal Arts And Sciences - Economics
The University of Sydney
Sydney, NSW01.2024
Skills
- Calm and Patient Demeanour
- Data Evaluation
- Operations Support
- Service Quality
- Data Entry
- Organized and Efficient
Timeline
Intern
Zhengzhou Guoyun Industry Co., Ltd.
06.2023 - 07.2023
Restaurant Waiter
XOPP By Golden Century
03.2023 - Current
Delivery Rider
Uber Eats
11.2022 - Current
Bank Intern Project
China Everbright Bank
05.2018 - 05.2018
Volunteer
Lions Club International
02.2018 - 02.2018
Bachelor of Liberal Arts And Sciences - Economics
The University of Sydney
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