Yanjie Chen
Cooma,Australia
Summary
Dynamic and results-driven professional with extensive experience in hospitality management at Altair Motel. Proven expertise in cost control and exceptional communication skills, successfully optimizing operational efficiency and enhancing guest satisfaction. Adept at multi-tasking and leveraging office software to streamline processes and improve service delivery.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Motel Manager
Altair Motel
Cooma, Australia
03.2025 - Current
- Overseeing reservations, cancellations, and room allocations.
- Handling front desk operations, check-ins/checkouts, and guest inquiries.
- Hiring, training, and supervising employees to maintain efficiency, ensuring cleanliness standards, and coordinating housekeeping staff.
- Grounds and Facilities Maintenance, managing the upkeep of motel premises, including landscaping and repairs.
- Function coordination, assisting with event planning, and group bookings.
- Cost control, monitoring expenses, budgeting, and optimizing operational costs.
Guest Service Assistant
Civeo Karratha Village
Karratha, Australia
02.2024 - 02.2025
- Managing reservations and communicating daily issues with mining admins, regularly managing shop inventory as needed.
- Coordinating and assisting with housekeeping daily tasks, supervising the housekeeper's work before guests arrive.
- Ensuring cleanliness, food safety, and compliance with health regulations in food service areas.
Guest Service Representative
EG Ampol
Karratha, WA
08.2023 - 01.2024
- Managing shop and inventory, maintaining stock levels, processing deliveries, and ensuring products are displayed neatly.
- Fuel price updates, monitoring, and updating fuel prices as required, ensuring accurate pricing displays.
- Assisting customers with purchases, inquiries, and providing excellent service. Following safety procedures, conducting routine checks, and reporting hazards.
Hotel All-rounder
Ibis Hotel Karratha
Karratha, Australia
07.2023 - 09.2023
- Making reservations, helping guests check in and check out, coordinating and assisting with the front office, and dealing with daily banking reconciliation.
- Being a part-time bartender, making coffee and mixed drinks in a bistro, and assisting with commercial meeting functions.
- Maintaining bottleshop inventory stock.
Guest Service Agent/ Night Audit
Bunbury Hotel Koombana Bay
Bunbury, Australia
03.2023 - 06.2023
- Helping with guests' check-in and check-out, dealing with calls and online reservations, and coordinating requirements with the Housekeeping and Bistro departments.
- Undertaking banking responsibility, dealing with cashier reconciliation at the end of the day. Monitoring and responding to duty phones during night shifts, handling emergencies.
Education
Bachelor of management - International Bilingual Financial Management
Southwestern University of Economics and Finance
Chengdu, China06.2022
Certification
- RSA & RSG License
- WA White Card
- Basic Food Safety License, Food Handling License
- International Manual Driving License, 03/2023 - 03/2028
Volunteer Experience
Loop Surf & Accommodation Resort, 06/2022, 08/2022
Coordinating surfing lesson bookings, assisting with assigning surfing teachers' schedules, helping organize weekly theme parties, taking excellent surfing photos for both surfers and students, helping promote surfing lessons on social media, able to use Photoshop to design posters and promotional photos, assisting with the housekeeping department to maintain a high standard of accommodation experience
Timeline
Motel Manager
Altair Motel
03.2025 - Current
Guest Service Assistant
Civeo Karratha Village
02.2024 - 02.2025
Guest Service Representative
EG Ampol
08.2023 - 01.2024
Hotel All-rounder
Ibis Hotel Karratha
07.2023 - 09.2023
Guest Service Agent/ Night Audit
Bunbury Hotel Koombana Bay
03.2023 - 06.2023
Bachelor of management - International Bilingual Financial Management
Southwestern University of Economics and Finance
Similar Profiles
Ruth ManleyRuth Manley
Housekeeping Staff at Altair MotelHousekeeping Staff at Altair Motel
Farooq AzamFarooq Azam
Software Quality Assurance Engineer at Altair TechnologiesSoftware Quality Assurance Engineer at Altair Technologies
Barnil BhattacharjeeBarnil Bhattacharjee
Global Account Director, AI/ML, Automotive Sector at AltairGlobal Account Director, AI/ML, Automotive Sector at Altair
TOMINI CHANEITOMINI CHANEI
Account Manager (Sales Department) at Moore Business Systems PNG LimitedAccount Manager (Sales Department) at Moore Business Systems PNG Limited
Vikaskumar YadavVikaskumar Yadav
Senior Monitoring Co-ordinator at Future Generation JVSenior Monitoring Co-ordinator at Future Generation JV