Yannick Nath

Responsibilities:

• Leading enterprise-wide technical capability and development strategy, uplifting skills, consistency, and risk outcomes across motor claims operations.
• Designed and implemented structured learning, coaching, and accreditation frameworks to support workforce capability and succession planning.
• Partnered with senior leaders to align capability initiatives with business strategy, regulatory requirements, and transformation priorities.

Key Achievements:

• Designed, implemented and delivered the Wove Project, representing key documentation and learning modules, rolled out to 60+ staff.
• Lead the re-write of the motor assessing manual-launching Q1' 26.

Responsibilities:

• Negotiated service standards and performance frameworks to improve cost efficiency, quality, compliance, risk and customer experience outcomes over the QBE Motor Network.
• Managed QBE Technical Workplace Coaches.
• Acted as a senior escalation point and trusted advisor to both internal and external stakeholders, helping to resolve complex issues and build strong, long-term partnerships with Solera/Audanet.

Key Achievements:

• Successfully initiated and delivered the Thatcham e-Academy, an online training delivery platform.
• Led and successfully delivered a proof of concept and pilot for the Autograb initiative.

Responsibilities:

• Led national technical coaching and capability development programs to uplift assessor performance, consistency, and compliance across motor claims operations.
• Provided expert guidance on complex and high-risk claims, supporting quality assurance, risk mitigation, and improved decision-making at scale.
• Partnered with senior leaders and operational teams to embed best practice frameworks, drive continuous improvement, and support enterprise change initiatives.

Key Achievements:

• Delivered the migration of national assessment audits from a manual Excel platform into Teamthink.
• Provided on-the-ground support during multiple catastrophe events, including brushfires, floods, and hailstorms, assisting customers, brokers, and Elders agencies.

Responsibilities:

• Led end-to-end assessment of complex and high-value motor claims, ensuring technical accuracy, regulatory compliance, and adherence to SLA's.
• Provided senior technical oversight and guidance to assessors, supporting capability uplift, consistency of outcomes, and risk mitigation.
• Partnered with repair networks and internal stakeholders to control claims costs, resolve escalations, and protect customer and brand outcomes.

Key Achievements:

• Led by example to achieve national KPI standards, SLA targets, and high productivity.
• consistently maintained strong working relationships with customer complaint stakeholders, including IDR, EDR, and AFCA.

Responsibilities:

• Delivered accurate and compliant heavy motor vehicle assessments, managing high-value and complex claims within agreed SLAs.
• Partnered with repairers and internal stakeholders to ensure safety, quality, and consistency in assessment outcomes.

Key Achievements:

• The ability to move high-complexity claim repairs to negotiated costs for both the customer and the insurer.

Responsibilities:

• Provide strategic and operational leadership across assessment functions, ensuring KPI delivery, SLA compliance, and day-to-day performance excellence.
• Lead people management, capability development, and workforce planning while governing service provider relationships to optimise cost, performance, and customer outcomes.
• Monitor performance, implement remediation strategies, and represent the business in senior leadership and cross-functional forums through executive-level reporting and engagement.

Key Achievements:

• Successfully led claims operations during the 2016 East Coast Low, managing high-volume catastrophe activity at the Milperra Salvage Centre.
• Designed and implemented standardised heavy vehicle assessment timeframes, driving consistency, efficiency, and improved cost control across the business.
• Appointed Change Champion for Project Sand (RFP), supporting enterprise procurement transformation and supplier optimisation.

• Recognized as the Trivett Classic 2008 Winner, contributing to BMW Dealer of the Year – After Sales recognition.
• Consistently achieved and exceeded monthly labour sales targets, receiving ongoing performance recognition.
• Demonstrated strong initiative and drive, supporting peer development through informal leadership and on-the-job training.

• Delivered consistently high-quality diagnostic, repair, and maintenance outcomes in a premium automotive environment, contributing to strong customer satisfaction and repeat business.
• Achieved and exceeded performance targets through technical excellence, efficiency, and proactive collaboration with service and aftersales teams.