YANSHIKA CHOPRA
Pendle Hill,NSW
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
3
3
years of professional experience
Work History
Customer Service Representative
Chatkazz Restaurant
04.2023 - Current
- Strictly followed sanitation and food safety guidelines as required by regulatory agencies and company.
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Responded to customer requests for products, services, and company information.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Crew Member
Burger King
12.2020 - 02.2023
- Worked front counter, drive-thru and other areas.
- Worked well with teammates and accepted coaching from management team.
- Took orders, prepared meals, and collected payments.
- Collaborated with team members to complete orders.
- Provided excellent customer service by greeting customers and meeting quality expectations.
Education
Master of Science - Information Technology
Swinburne University of Tech
Sydney, NSW08.2025
Bachelor of Science - Computer Science
Gondwana University
India05.2022
Skills
- Managing Multiple Tasks
- Coordination
- Customer Relations
- Microsoft Excel
- Customer Service
- Service Standard Compliance
- Store Maintenance
- Calm and Professional Under Pressure
- Order Fulfillment
- Customer Relationship Management
- Microsoft Word
- POS Systems Expertise
Hobbies
Reading.
Outdoor Activities.
Traveling.
Cooking.
Timeline
Customer Service Representative
Chatkazz Restaurant
04.2023 - Current
Crew Member
Burger King
12.2020 - 02.2023
Master of Science - Information Technology
Swinburne University of Tech
Bachelor of Science - Computer Science
Gondwana University
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