Yanwen (Jenny) Zhou
Brisbane,QLD
Summary
I'm currently in my last year studying Master of Social Work Studies at The University of Queensland. I'm fluent in both English and Mandarin and I have been living here in Australia for about 10 years. I'm dedicated and passionate to being a compassionate professional in the social services field, known for high productivity and efficiency in task completion. I have strong interests in the fields of mental health work and plan to pursue a career in the field. I have recently successfully completed my first placement at a Foster and Kinship Care agency. The experience developed me with valuable skills in client assessment, case management, and crisis intervention. Excel at communication, empathy, and problem-solving to support diverse family dynamics. While I'm not at university, I work as a sales assistant at Universal Store to support myself financially.
Overview
7
7
years of professional experience
Work History
Sale Assistant
Universal Store
Brisbane , QLD
05.2022 - Current
- Fostered relationships with customers to expand customer base and retain business.
- Watched for and recognized security risks and thefts to prevent or handle situations.
- Met with customers to offer assistance with selecting merchandise, finding accessories and completing purchases.
- Adhered to all company policies and procedures regarding safety regulations, security measures, attendance policies.
- Respect customers and co-workers at all time. Recognize the importance of cultural safety and sensitivity.
- Engage with customers from all over the world. Use Mandarin when needed and create successful sales.
Support Worker (1st Placement)
KICS Kinship and Foster Care Service
Brisbane, QLD
10.2024 - 01.2025
- Conduct regular home visits and complete case notes.
- Establish connections with carers and support them in ways they need.
- Adhere agency's polices, AASW code of conduct.
- Regular team meetings with leaders and colleagues
- Completed Hope and Healing training and gained understanding of caring for children with trauma.
- Familiar with completing Applications and Assessments. (Initial Approval, Application for Renewal of Approval, Provisional Approval Assessment, Kinship Carer Initial Assessment, Kinship Carer Renewal Assessment, etc.)
- Gained vast knowledge of the system and developed my practice framework.
- Interactions with Child Safety.
- Respect cultural safety and cultural sensitivity at all times.
Piano Teacher
Private Families
Brisbane, QLD
01.2018 - 01.2023
- For children from 5 years old ~ 15 years old.
- Prompted student motivation, participation and listening skills through positive reinforcement and weekly recognition.
Waitress
Sushi Train Indooroopilly
Brisbane, QLD
05.2019 - 05.2022
- Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
- Assisted other wait staff members in times of heavy customer traffic.
- Addressed concerns quickly to improve customer experience and escalated issues to management for resolution when necessary.
- Handled food safely and kept spaces clean to protect customers from foodborne illness and maintain proper sanitation.
Education
Bachelor of Justice - Criminology And Policing
Queensland University of Technology
Brisbane, QLD12-2021
Diploma - Business Leadership And Management
Harvest Education Technical College
Brisbane, QLD07-2018
High School -
Clayfield College
Brisbane, QLDMaster - Social Work Studies
The University of Queensland
Brisbane, QLDSkills
- Languages (English and Mandarin)
- Case management
- Communication and relationship building
- Active listener
- Crisis Intervention
- Cultural Sensitivity and awareness
- Home Visits and note taking
- Understanding and the ability to complete kinship and foster care assessments and adhere to relevant guidelines
- Customer service
- Working with teams
- Continuous improvement
Additional
- Valid Blue Card
- Valid Open Driver License
- Up to date vaccination
- Completed Central Screening
References
- Connor (2IC at Universal Store)
Contact number: 0429938911
- Sarah Moss (Team Leader at KICS Kinship and Foster Care Services)
Contact number: 0409764546
- Melanie Dolman (KICS Program Manager)
Contact number: 0417397748
- Angel (KICS team member)
Contact number: 0431117822
Timeline
Support Worker (1st Placement)
KICS Kinship and Foster Care Service
10.2024 - 01.2025
Sale Assistant
Universal Store
05.2022 - Current
Waitress
Sushi Train Indooroopilly
05.2019 - 05.2022
Piano Teacher
Private Families
01.2018 - 01.2023
Bachelor of Justice - Criminology And Policing
Queensland University of Technology
Diploma - Business Leadership And Management
Harvest Education Technical College
High School -
Clayfield College
Master - Social Work Studies
The University of Queensland
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