Yara Jebrita
Delahey
Summary
Im energetic and compassionate with good communication and teamwork skills. I put in the best effort i can to ensure all work is completed to a high standard. I try my best to help those around me in any way i can ensuring the people around me feel comfortable around me.
Overview
1
1
year of professional experience
Work History
Online Personal Shopper
Woolworths Group
02.2024 - Current
- Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
- Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
- Worked productively with customers to meet order requirements and service expectations.
- Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
Front End Team Member
Woolworths Group
10.2023 - 01.2024
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
- Resolved customer complaints and maintained clean and tidy checkout area.
- Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
- Promoted a positive shopping experience by greeting customers warmly upon entry and providing assistance as needed.
- Developed and managed relationships with customers to increase customer loyalty.
Education
Diploma of Teacher Education Preparation -
Victoria University
Melbourne, VIC10-2024
Certificate III in Business -
Mercy College
Perth, WA10-2023
Certificate III in School Based Education Support -
Mercy College
Perth, WA10-2023
Skills
- Teamwork and collaboration
- Positive attitude
- Time management
- Flexible schedule
- Relationship building
- Customer service
- Event planning
Placement
I completed placement through year 11 and year 12 in two different schools as well as placement for my diploma.
Languages
Assyrian
Arabic
English
Timeline
Online Personal Shopper
Woolworths Group
02.2024 - Current
Front End Team Member
Woolworths Group
10.2023 - 01.2024
Diploma of Teacher Education Preparation -
Victoria University
Certificate III in Business -
Mercy College
Certificate III in School Based Education Support -
Mercy College
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