Yasaswini Hanumanula
Melbourne,Victoria
Summary
Adept IT professional with a proven track record at my previous roles, excelling in technical troubleshooting, network administration, and providing exceptional customer support. Leveraged expertise in Active Directory Management and strong communication skills to enhance system efficiency and user satisfaction. Demonstrates a knack for creative problem-solving and effective multitasking, ensuring high levels of operational excellence. Experienced in fast-paced environments and adaptable to last-minute changes. Thrives under pressure and consistently earns high marks for work quality and speed.
Overview
7
7
years of professional experience
Work History
IT Support End User Technologist
CIBTvisas
08.2023 - Current
- Technical Support: Hardware/Software troubleshooting, Windows, macOS, Linux support
- Network Support: Troubleshooting network connectivity (Wi-Fi, VPN, LAN), configuring IP addresses
- System Administration: User account management (Active Directory), OS installation and configuration, patch management
- Software Support: Microsoft Office Suite, Antivirus software, Remote Desktop tools (e.g., TeamViewer, SCCM & DameWare)
- Customer Service: Excellent communication skills, user training, and support
- Documentation & Reporting: Knowledge base management, ticketing systems (Zoho,ServiceNow, Jira)
- Security & Data Protection: Antivirus management, password resets, basic encryption and firewall support
- Troubleshooting Tools: Diagnostic tools (ping, tracert), event logs, remote diagnostics
IT Support Network
Akshar Pramukh Pty Ltd
05.2022 - 05.2023
- Monitoring of network systems and maintain documentation which includes network problems and solutions
- Identify network problems, incidents, issues, and emergencies
- Delivery network infrastructure and support project activities
- Familiarity with Active Directory and user management
- Able to manage multiple tasks and prioritize effectively
- Issues
- Supporting all types of Desktops and Laptops
- Conducted software and hardware upgrades and implemented security patches
- Information
- Implemented, tested, validated and maintained networking services according to solution designs.
- Collaborated with other IT professionals to identify system needs and implement comprehensive solutions.
- Maintained records, logs and lifecycle documentation of work requests.
- Designed and implemented enterprise IP networking infrastructure according to clients' parameters.
IT Help Desk
Innovista Technologies, INDIA
08.2017 - 08.2018
- Provided technical support to a diverse user base, resolving hardware and software issues promptly
- Installed, configured, and maintained computer systems, printers, and peripherals
- Conducted software and hardware upgrades and implemented security patches
- Assisted with the setup and troubleshooting of network connectivity issues
- Documented technical issues and resolutions, maintaining accurate records.
- Created new accounts, reset passwords and configured access to servers and file management software for users.
- Supported customers with online billing, access and account issues.
- Maintained records, logs and lifecycle documentation of work requests.
Education
Some College (No Degree) - Professional Year Program
The William Light Institute
Melbourne, VIC03-2023
Master of Science - Information Technology with Networks and Security
CENTRAL QUEENSLAND UNIVERSITY
Melbourne, VIC07-2020
Bachelor of - Computer Science and Engineering
JAWAHARALAL NEHRUTECHNOLOGICAL UNIVERSITY
Kakinada05-2017
Skills
- Microsoft packages
- Keyboarding skills
- Strong communication skills
- Active Directory Management
- Ticketing
- Onboarding & Offboarding
- SCCM Tools
- MS Teams
- Okta
- MFA
- Zoho
- Zoom
- TCP/IP
- DNS
- DHCP
- AD object management
- Mobile device management
- CISCO CUCM
- Dameware
- Sophos
- SolarWinds Orion
- Airwatch(Iphone management)
- Creative problem-solving skills
- Answering questions
- Customer support
- Documentation and reporting
- IT SKILLS
- Windows XP/2000/, Mac OSX, MS Office
- Technical troubleshooting
- Hardware and software installation
- Network administration
- Documentation and reporting
- Time management and multitasking
- Knowledge in Python, C/C, JAVA, HTML
- Knowledge in Collaboration Tools like, Skype JIRA, ServiceNow
- Help Desk Support
- MacOS experience
References
REFERENCES References available upon request
Contact
Melbourne, Victoria 3023
Education and Training
Melbourne, VIC,other,Melbourne, VIC
Timeline
IT Support End User Technologist
CIBTvisas
08.2023 - Current
IT Support Network
Akshar Pramukh Pty Ltd
05.2022 - 05.2023
IT Help Desk
Innovista Technologies, INDIA
08.2017 - 08.2018
Some College (No Degree) - Professional Year Program
The William Light Institute
Master of Science - Information Technology with Networks and Security
CENTRAL QUEENSLAND UNIVERSITY
Bachelor of - Computer Science and Engineering
JAWAHARALAL NEHRUTECHNOLOGICAL UNIVERSITY
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