Yashpal Sharma
Amritsar,India
Summary
Dedicated and results-oriented professional with 10 years of experience as a Team Leader at Walmart. Demonstrated expertise in customer service, project management, teamwork, and communications. Proven ability to lead diverse teams towards achieving organizational goals while ensuring exceptional customer satisfaction. Adept at fostering a collaborative work environment and implementing effective strategies to enhance team performance. Seeking to leverage extensive experience and skills to drive success in a dynamic work environment.
Overview
16
16
years of professional experience
Work History
Sole Trader - Self Employed
Hotel Grand Victory
Amritsar
08.2023 - 01.2024
- Managed all aspects of business finances, including budgeting, forecasting, and cash flow management.
- Increased customer satisfaction by providing timely and accurate invoicing, record-keeping, and communication.
- Created customized solutions for clients that resulted in repeat business and long-term partnerships.
- Demonstrated adaptability in rapidly changing market conditions by continuously refining business strategies.
- Delivered exceptional customer service by promptly addressing concerns and resolving issues effectively.
Sole Trader - Self Employed
Hotel M Star (On Lease)
Amritsar
03.2021 - 06.2022
- Enhanced overall brand reputation through active engagement in community events and charitable initiatives.
- Established a solid online presence through engaging social media content marketing efforts.
- Stayed abreast of industry trends and competitor offerings to maintain relevance in the market.
- Delivered exceptional customer service by promptly addressing concerns and resolving issues effectively.
- Managed all aspects of business finances, including budgeting, forecasting, and cash flow management.
- Implemented innovative solutions to optimize workflow processes, reducing operational costs significantly.
- Created customized solutions for clients that resulted in repeat business and long-term partnerships.
- Built a loyal clientele by consistently exceeding their expectations through personalized services.
Team Leader
Walmart
Amritsar, India
06.2010 - 02.2021
- Created an effective team culture and fostered collaboration to increase team morale and motivation
- Mentored and trained team members to develop their skills and career paths
- Established clear communication channels and provided timely feedback to team members
- Resolved conflicts in a professional and timely manner
- Developed a system for recognizing team accomplishments and rewarding success
- Led team meetings to discuss progress and review any challenges faced.
Assistant Team Leader
Walmart
Amritsar, India
03.2009 - 05.2010
- Conducted regular feedback sessions with team members to identify areas for improvement and provide guidance on career development
- Monitored team performance, identified areas of weaknesses and provided timely interventions to ensure targets were met
- Assigned tasks based on individual strengths and weaknesses, resulting in improved team collaboration and effectiveness
- Resolved conflicts between team members and facilitated discussion to reach consensus
- Implemented a system for tracking and reporting on team performance, providing key insights for management.
Liquor Incharge
Vishla Mega Mart
Amritsar, India
03.2008 - 02.2009
- Developed and implemented a system for tracking and managing liquor inventory in real time.
Education
B.Com -
Sri Guru Arjan Dev University
AmritsarSkills
- Customer Service
- Project Management
- Microsoft Office
- Teamwork
- Communication
- Leadership Qualities
Languages
Hindi
English
Punjabi
Details
House No 48, Gali No 1, Amritsar, Punjab, 143001, India, (+91) 708 742 5825, sharmayashpal163@gmail.com
Personal Information
- Title: TEAM LEADER/MANAGER
- Nationality: Indian
Timeline
Sole Trader - Self Employed
Hotel Grand Victory
08.2023 - 01.2024
Sole Trader - Self Employed
Hotel M Star (On Lease)
03.2021 - 06.2022
Team Leader
Walmart
06.2010 - 02.2021
Assistant Team Leader
Walmart
03.2009 - 05.2010
Liquor Incharge
Vishla Mega Mart
03.2008 - 02.2009
B.Com -
Sri Guru Arjan Dev University