Yasini Peenum

• Coordinate staff rosters across two residential aged care sites with a combined capacity of 160 beds.
• Support more than 60 employees and management staff with rostering enquiries and workforce coordination.
• Manage shift allocations, leave requests, staff availability and roster adjustments.
• Respond to last-minute roster changes and staffing shortages to maintain service continuity.
• Maintain accurate workforce records and update rostering systems.
• Assist with timesheet validation and payroll related processes.

• Provided administrative support to recruitment and allied health teams.
• Managed high-volume phone enquiries and provided frontline customer service.
• Coordinated interviews and assisted with onboarding documentation.
• Maintained employee compliance documentation and HR records.
• Supported day-to-day office operations and administrative tasks.

• Provided timely customer service in busy healthcare retail setting.
• Addressed customer enquiries and processed EFTPOS and cash transactions.
• Ensured accuracy of customer records to support efficient service.

• Delivered customer service in person and via phone, enhancing customer satisfaction.
• Executed administrative tasks, including data entry and filing, ensuring accurate and efficient record-keeping.
• Organized records and supported stock management, contributing to streamlined inventory processes.

• Delivered exceptional customer service in high-volume retail environment, enhancing customer satisfaction.
• Processed customer purchases and payments efficiently, ensuring smooth transaction flow.
• Maintained organized store presentation and optimal stock levels, contributing to a pleasant shopping experience.