Yasmin Ayoub
West Wollongong
Summary
An exceptionally coordinated and dedicated individual hoping to tie down a mindful career opportunity to utilize pieces of training and skills fully, and to grow learning, knowledge, and skills inside the administration office. Experience of 2+ years in successful supervision of diverse groups of people. Proficient in adaptability to differing cultural and business environments. Looking to gain further experience and skills in a reception. Possess strong commitment to team environment dynamics with the ability to contribute expertise and follow leadership directives at appropriate times. While making a significant contribution to the success of the company. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
7
7
years of professional experience
Work History
Kurdish Kurmanji Interpeter
Translating And Interpreting Service (TIS)National
12.2022 - 09.2024
- Kurdish Interpreter (Remote)
- Skilled in phone and video interpreting for sectors including healthcare, Centrelink, jobseeker support, and utilities.
- Language Proficiency: Native Kurdish (Kurmanji) and English, with strong cultural awareness.
- Interpretation Expertise: Skilled in consecutive and simultaneous interpreting with sector-specific terminology (health, government, utilities).
- Technical Skills: Proficient in Zoom, Teams, and remote interpreting tools; capable of basic troubleshooting.
- Communication: Clear and accurate translations, active listening, and professional interpersonal skills.
- Sector Knowledge: Familiarity with healthcare, social services, and utility terms and processes.
- Organizational Skills: Effective time management, documentation, and session logging.
- Soft Skills: Patient, empathetic, adaptable, and able to manage stress in sensitive situations.
- Was able to complete 20 to 40 calls daily if they were short appointment.
Arabic Tutor
Tutoroo
01.2019 - 01.2022
- Preparing lesson plans by following the curriculum guidelines and accommodating teaching methods
- Performing duties, such as: evaluating pupils' academic and social growth, maintaining appropriate records and progress reports, and communicating regularly with the students regarding each their progress
- Duties includes following lesson plans, maintaining classroom order, and providing students instructions
- Teaching basic understanding of the language orally with an emphasis on communication in a relaxed and fun atmosphere
Learning and Development Specialist
Wollongong City Council
02.2021 - 07.2021
- Company Overview: https://www.wollongong.nsw.gov.au/
- Learning Pathways Program
- Inputting information into databases
- Recordkeeping management of confidential employee information
- Liaising with Registered Training Organisations, Training Services NSW, Apprenticeships Australia to manage apprentices and trainees’ enrolment, training plans and contracts
- Liaising with internal and external stakeholders
- Tertiary Assistance Scheme – developing and tracking spreadsheets, liaising with participants and recordkeeping management of important documentation including learning contracts
- Organising high volume tasks, projects and programs and meeting deadlines and outcomes
- Scheduling meetings
- Telephone and email correspondence
- Delivering excellent customer service to internal and external customers
- Responding to internal and external enquiries and proactively exercising initiative, judgement, discretion, and confidentiality
- Complying with state and federal legislation in all business operations
- Following organisational values
- Complying with organisational policies, procedures, and practices
- Scanning and printing documents
- Operating Microsoft applications - Office, Excel, Word, PowerPoint and SharePoint
- Meeting strict deadlines and working under pressure
- Assisting and supporting the Work Health Safety (WHS) Team from an administration point of view
- Updating Wollongong council calendar with scheduling courses and adding for its employees to enroll
- Sending invitations to enrolled employees + keeping records and contact all invitee to keep record of who is attending and who did not attend as some courses are compulsory to attend to organize another course to run for them such as induction training, WHS risk management training, evacuation procedures and Microsoft 365 Training
- Confidence in using Outlook Calendar
- Update Instructors to meet their terms and the courses aims and help them with running the training such as helping with IT and computer skills
- Managing office supplies stock and placing orders
- Answer queries by employees and clients
- Book meeting rooms as required
- Distribute and store correspondence (e.g
- Letters, emails and packages)
- Scanning all certificates to add it into the system
- High attention to detail when certificate is expired to put a reminder to employee to renew licence or courses
- Ensure sending a copy of certificates to employees who completed their required course and licenses
- Trained the new learning and Development supervisor for 4 weeks to support and teach everything need to be done in the role
- Https://www.wollongong.nsw.gov.au/
Director of Executive Officer and Marketing
Junior Chamber International Illawarra (JCI)
01.2019 - 01.2020
- Estimated costs and pricing for products and services
- Consulted with prospective Clients, KPI’s & Production Staff
- Increased the value of current customers while attracting new ones
- Well maintained customer Service skills with clients & suppliers
- Conducted market competitive analysis to develop roadmap and sales strategy to secure new business
- Taking notes and minutes in meetings
- Be the face of the organisation to contact members and new members
- Organize the AGM and Annual Events of JCI
- Interacting with customers and dealing with customers' enquiries
- Developing new social media strategies and campaigns
- Managing a budget to be spent on promoting social media posts and pay-per-click (PPC) advertising
- Keeping track of data and analysing the performance of social media campaigns
- Responsible for all social media posts/ stories on FB, Instagram, LinkedIn
Customer Service Officer Trainee
Department of Industry – NSW Training services
02.2018 - 02.2019
- Maintained a positive, empathetic and professional attitude toward customers at all times
- Kept records of customer interactions, transactions, comments and complaints
- Communicated with customers through various channels
- Consulted regularly with productions team regarding deliveries
- Ensured that all workers recognized the functioning of the new framework before completing the task
- Resolved product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution
- Answering and directing phone calls to relevant staff
- Scheduling meetings and appointments
- Taking notes and minutes in meetings
- Ordering and taking stock of office supplies
- Being a point of contact for a range of staff and external stakeholders
- Preparing documents for meetings and business trips for supervisors
- Processing and directing mail and incoming packages or deliveries
- Greeting and directing visitors and new staff to the organisation
- Writing and issuing emails to teams and departments on behalf of teams or senior staff and to clients to process their forms
- Organise workshops and events for the organisations such as sending invitation flyers and emails to all business
- Finding ways to improve administrative processes
Education
Graduate Diploma of Migration Law And Practises - Law
UTS
Sydney, NSW12.2024
Bachelor of International Studies And Commerce - International Relations And Marketing Majors
University of Wollongong
Wollongong, NSW09.2023
Year 12 Certificate - High School -
Five Islands Secondary College
Port Kembla, NSW01.2017
Skills
- Negotiation & Persuasion skills
- Depth of knowledge of project management
- Collaboration with clients and customer
- Multi-tasking
- Communication and leadership skills
- Proficient knowledge of Microsoft Word, Excel, PowerPoint and Access
- Human Resources Application used
- HPE Records Management
- Aurion – Payroll and Human Resources software
- End-to-end payroll and Human Resources solutions to manage entire employee lifecycle
- Ability to work under pressure
- Time management
- Customer Service
Awards
- Awarded the finalists customer service officer trainee of the year for Illawarra and South-East Coast Region Training Awards
- Awarded the Business Administration category in the NSW Training Awards Yasmin Ayoub
- UOWx Award - volunteering on campus for community Volunteering Project
References
- Rose Grozdanic, Coordinator Learning & Capability, Wollongong City Council, +61242277116, rgrozdanic@wollongong.nsw.gov.au
- David Harris, NSW Training Services Manager (previous host Employer), 0457 537 783
- Karen Bates, 1300Apprentice (previous Employer), 0417 255 891
- Meri Angelkoski, Assistant Training advisor, 0413 892 557
Certificatesandcourses
- Certificate 3 In Business Administration
- Statement of Excellence for outstanding achievement trainee of the year
- Fluent in three languages (Kurdish, Arabic and English)
- Certificate 3 in Early Childhood Education
- Child Care First Aid
- Youth Mental Health Aid Accredited Certificate
- Certificate 2 in Retail Services
- Certificate of Achievement from Saturday School of community languages
- Working with Children Check
- Barista Training Achievement Award
- Full driving licence
- NAATI Kurdish Accreditation for Interpreting
Timeline
Kurdish Kurmanji Interpeter
Translating And Interpreting Service (TIS)National
12.2022 - 09.2024
Learning and Development Specialist
Wollongong City Council
02.2021 - 07.2021
Arabic Tutor
Tutoroo
01.2019 - 01.2022
Director of Executive Officer and Marketing
Junior Chamber International Illawarra (JCI)
01.2019 - 01.2020
Customer Service Officer Trainee
Department of Industry – NSW Training services
02.2018 - 02.2019
Graduate Diploma of Migration Law And Practises - Law
UTS
Bachelor of International Studies And Commerce - International Relations And Marketing Majors
University of Wollongong
Year 12 Certificate - High School -
Five Islands Secondary College
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