Yasmin Campion
Summary
Professional beauty therapist with experience in delivering high standards in spa and salon environments. Strong focus on team collaboration and achieving client satisfaction. Skilled in various beauty treatments, client consultations, and maintaining clean, organized workspace. Reliable and adaptable, ensuring consistent results in dynamic setting.
I am looking to broaden my experience in different fields after working for myself for over 12 years and learn new skills to secure permanent work in a new field in a very changing society.
Overview
16
16
years of professional experience
Work History
Beauty Therapist
Self Employed Services
Wellington, NSW
07.2023 - Current
- Enhanced client relationships through excellent customer service and effective communication skills.
- Provided expert makeup application services for special events such as weddings and proms, resulting in satisfied clients and repeat business.
- Maintained a clean and hygienic work environment, adhering to strict sanitation guidelines for client safety.
- Followed up with customers to increase satisfaction with purchases and services.
- Answered phone calls and emails to schedule client appointments.
- Educated clients on care processes and advised on further care and products.
- Helped customers feel relaxed and comfortable through conversation and personal relatability.
- Increased salon revenue by upselling additional services and retail products to clients.
- Managed appointment scheduling efficiently, optimizing the use of available time slots while minimizing wait times for clients.
- Kept work areas, tools, and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
- Improved client satisfaction by providing personalized beauty treatments and consultations.
- Efficiently managed inventory levels of supplies and retail products while minimizing waste.
Beauty Therapist
Self Employed Services
Wellington
01.2013 - Current
- Enhanced client relationships through excellent customer service and effective communication skills.
- Provided expert makeup application services for special events such as weddings and proms, resulting in satisfied clients and repeat business.
- Maintained a clean and hygienic work environment, adhering to strict sanitation guidelines for client safety.
- Followed up with customers to increase satisfaction with purchases and services.
- Answered phone calls and emails to schedule client appointments.
- Helped customers feel relaxed and comfortable through conversation and personal relatability.
- Educated clients on care processes and advised on further care and products.
- Increased salon revenue by upselling additional services and retail products to clients.
- Managed appointment scheduling efficiently, optimizing the use of available time slots while minimizing wait times for clients.
- Ensured seamless front desk operations by handling phone inquiries, appointment bookings, payment processing, and record-keeping effectively.
- Performed a variety of beauty treatments, including facials, massages, and waxing, for optimal client results.
- Kept work areas, tools, and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
Salon Owner/Operator
Luscious
Dubbo Nsw
02.2021 - 06.2023
- Consulted with customers to assess needs and propose optimal solutions.
- Oversaw business budget planning and administration, accounting functions, purchasing, and bi-weekly payroll to handle financial needs.
- Expanded salon offerings by staying current with industry trends, incorporating new treatments into the service menu as appropriate.
- Increased customer retention through exceptional service and consistent follow-up communication.
- Introduced loyalty programs to incentivize repeat business from satisfied customers.
- Managed salon operations efficiently, ensuring smooth day-to-day functioning and top-quality customer experiences.
- Optimized scheduling procedures to maximize appointment efficiency while accommodating client needs and minimizing wait times.
- Launched successful social media campaigns that increased brand visibility online while driving traffic to the salon.
- Fostered a collaborative team atmosphere by regularly holding staff meetings and encouraging open communication among employees.
- Conducted regular competitor analysis to stay ahead of market trends as well as continually refining services offered in response.
- Consistently maintained a clean, organized, and welcoming environment for clients and staff members alike.
- Ensured compliance with state regulations regarding licensing, sanitation procedures, and workplace safety guidelines.
- Boosted employee morale through regular performance reviews, constructive feedback, and opportunities for professional development.
- Enhanced client satisfaction by offering personalized hair and beauty services tailored to individual preferences.
- Interacted well with customers to build connections and nurture relationships.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Trained and motivated employees to perform daily business functions.
- Coached employees on best practices in hair styling, coloring techniques, and other beauty treatments for professional growth.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Implemented innovative programs to increase employee loyalty and reduce turnover.
- Assisted in recruiting, hiring and training of team members.
- Trained and guided team members to maintain high productivity and performance metrics.
Retail Assistant
Bras N Things
Dubbo, NSW
03.2021 - 10.2021
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Demonstrated flexibility by adapting to various roles within the retail environment as needed.
- Interacted with customers proactively, identifying needs and offering suitable product recommendations.
- Managed inventory with accuracy, ensuring optimal product levels and minimizing stock discrepancies.
- Provided exceptional services and pleasant shopping experiences to retail customers.
- Managed efficient cash register operations.
- Developed strong rapport with customers and created positive impression of business.
- Used POS system to process sales, returns, online orders, and gift card activations.
- Assisted customers with prompt and polite support in-person and via telephone.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
- Maintained tidy and organized store environment to comply with cleanliness standards.
- Handled returns and exchanges professionally, adhering to company policies while prioritizing customer satisfaction.
Operations Manager
Calvin Cartage
Wellington, NSW
04.2017 - 06.2020
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Increased profit by streamlining operations.
- Assisted in recruiting, hiring and training of team members.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
Sandwich Artist
SUBWAY®Restaurants
Dubbo
10.2010 - 08.2011
- Trained team members to prepare sandwiches and other items according to instructions.
- Accurately operated cash register to process customer payments.
- Checked on dining areas frequently to clean up spills, wipe down tables and restock stations.
- Increased speed of service through effective multitasking and time management skills.
- Maintained a clean and organized workspace, adhering to strict sanitation standards.
- Prepared and presented food in compliance with health and safety guidelines.
- Operated the cash register with accuracy, ensuring proper handling of transactions.
- Demonstrated flexibility by covering shifts when needed, ensuring consistent staffing levels for optimal operation.
- Shared information with customers about menu items, preparation methods, and ingredients.
- Collaborated with team members to maintain a smooth workflow during busy hours.
- Kept workplace clean and organized in line with restaurant policies.
- Promoted hygiene practices within the team by consistently following food safety guidelines and regulations.
Kitchen Hand
South Dubbo Tavern
Dubbo
03.2010 - 12.2010
- Demonstrated adaptability by quickly learning new techniques, recipes, and procedures as required for various culinary tasks.
- Cleaned and maintained work areas, equipment and utensils.
- Ensured cleanliness and sanitation by thoroughly washing dishes, utensils, and kitchen equipment.
- Collaborated with other kitchen staff members to ensure smooth workflow during peak dining hours.
- Operated kitchen equipment in accordance with manufacturer instructions.
- Developed strong time management skills, effectively prioritizing tasks to ensure completion within allocated timeframes.
- Supported chefs in food preparation tasks such as chopping ingredients, peeling vegetables, and marinating meats.
- Lifted and carried heavy materials.
- Maintained composure and work quality while under stress.
- Monitored food temperature, discarding items not stored correctly.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Followed proper handling and sanitation procedures to comply with food safety standards and protocols.
- Chopped vegetables, cut up fruit, and prepared sauces when kitchen staff was busy.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
- Unloaded food deliveries and stored items in proper locations for easy access.
- Plated and presented food following chef requirements.
- Managed time to juggle multiple tasks simultaneously with ease.
- Maintained a well-organized work area by consistently cleaning surfaces and organizing supplies.
Retail Assistant
Big W
Dubbo, NSW
10.2008 - 09.2010
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Increased profit by streamlining operations.
- Assisted in recruiting, hiring and training of team members.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
Education
Statement of Attainment - Body Piercing
Pro Pierce
Ringwood, VIC09-2016
Certificate III - Beauty Services
TAFE
Orange, NSW12-2015
Statement of Attainment - Eyelash Extensions
Ellebana
Sydney, NSW04-2014
Certificate III - Nail Technology
Open Colleges
12-2013
High School Diploma -
Dubbo College Senior Campus
Dubbo, NSW12-2010
Certificate IV - Hospitality
TAFE
Dubbo, NSW11-2010
Skills
- Lash and brow maintenance
- Waxing and threading
- Waxing services
- Dye and Tint Application
- Skincare product knowledge
- Sales and Upselling
- Client consultation abilities
- Nail Treatments
- Appointment Scheduling
- Eyebrow shaping precision
- Nail care mastery
- Makeup application proficiency
- Sanitation and hygiene
- Retail experience
- Facials and Chemical Treatments
- Beauty Trends
Timeline
Beauty Therapist
Self Employed Services
07.2023 - Current
Retail Assistant
Bras N Things
03.2021 - 10.2021
Salon Owner/Operator
Luscious
02.2021 - 06.2023
Operations Manager
Calvin Cartage
04.2017 - 06.2020
Beauty Therapist
Self Employed Services
01.2013 - Current
Sandwich Artist
SUBWAY®Restaurants
10.2010 - 08.2011
Kitchen Hand
South Dubbo Tavern
03.2010 - 12.2010
Retail Assistant
Big W
10.2008 - 09.2010
Statement of Attainment - Body Piercing
Pro Pierce
Certificate III - Beauty Services
TAFE
Statement of Attainment - Eyelash Extensions
Ellebana
Certificate III - Nail Technology
Open Colleges
High School Diploma -
Dubbo College Senior Campus
Certificate IV - Hospitality
TAFE