Yasmin Dowd
Sydney,NSW
Summary
Capable pharmacy student well-versed in collaborating with patients and healthcare team members to optimise healthcare. Experienced in dispensing medications, calculating doses, preparing compounds and communicating medicines information.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Pharmacy Student
Chemist Warehouse
04.2023 - Current
- Consistently provided excellent customer service while utilising medicines-information and the PBS to address patient questions about medications and health.
- Increased efficiency of prescription processing by effectively utilizing pharmacy dispensing software for data entry and label generation.
- Counselled patients on their medicines while under supervision.
- Oversaw stock levels and budgets by organising daily reports and processing invoices.
Customer Service Supervisor
Woolworths
01.2022 - 02.2024
- Managed a team of 15 customer service staff to organise daily duties and maintain service operation.
- Demonstrated exceptional problem-solving abilities in navigating challenging customer scenarios and finding solutions that satisfied the customer and aligned with company policies.
- Promoted a positive work environment through open communication, fostering team collaboration and high morale.
- Coached employees through day-to-day work and complex problems.
Volunteer
Cure Cancer
03.2022 - 09.2022
- Assisted with special events and programs.
- Supported engaging, fun, and smooth-running events by helping with organization and planning.
- Used strong interpersonal communication skills to boost fundraising efforts and secure valuable donations to fund research grants.
Front Customer Service Assistant and Supervisor
Woolworths
11.2019 - 01.2022
- Developed strong relationships with customers, establishing trust and loyalty through attentive service.
- Refunded money and adjusted bills to resolve customer service or billing complaints.
- Collaborated with other departments to guarantee customer satisfaction.
- Collected customer feedback and made process changes to exceed customer satisfaction goals.
- Managed a team of 15 staff members during out of hours service.
Retail Assistant
Cotton on Mega
11.2019 - 02.2020
- Maintained store cleanliness, organised stock, managing change rooms as well as processed payments through POS system.
- Interacted with customers proactively, identifying needs and offering suitable product recommendations.
Retail Assistant
House 2 Home
01.2017 - 01.2019
- Used POS system to process sales, returns, online orders, and gift card activations.
- Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
- Actively engaged customers to provide general assistance and information on store merchandise.
Peer Support Leader
Bulli High School
01.2016 - 01.2017
- Served as a positive role model for peers, demonstrating effective problem-solving skills, resilience, and adaptability under challenging circumstances.
Education
Master of Pharmacy -
University of Technology Sydney
Sydney, NSW12.2024
Bachelor of Advanced Science (Pre-medicine) -
University of Technology Sydney
Sydney, NSW12.2022
Skills
- Pharmacy Workflow Optimization
- Prescription Verification
- Pharmacy Software Proficiency
- Pharmacotherapy Knowledge
- Pharmaceutical Calculations
- Drug information research
- Customer Service
- Patient education and counselling
- Critical Thinking
- Data Entry
Details
05/21/2001, 19, 506 134 993
References
- Dianne Curci, Store Manager of House 2 Home, 0411 488 409, diannek63@hotmail.com
- Elizabeth O'Neil, 0401 958 927
Certification
First Aid certificate
Timeline
Pharmacy Student
Chemist Warehouse
04.2023 - Current
Volunteer
Cure Cancer
03.2022 - 09.2022
Customer Service Supervisor
Woolworths
01.2022 - 02.2024
Front Customer Service Assistant and Supervisor
Woolworths
11.2019 - 01.2022
Retail Assistant
Cotton on Mega
11.2019 - 02.2020
Retail Assistant
House 2 Home
01.2017 - 01.2019
Peer Support Leader
Bulli High School
01.2016 - 01.2017
Master of Pharmacy -
University of Technology Sydney
Bachelor of Advanced Science (Pre-medicine) -
University of Technology Sydney
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