Summary
Overview
Work History
Education
Skills
Timeline
Generic

Yasmin Nath-Wacuch

Brisbane,Australia

Summary

I'm a 21-year-old who has just finished a Bachelor's of Criminology and Justice. I'm Dedicated and eager to help young people reach full potential through positive and effective support. Compassionate and encouraging with one year of experience working with teenage youth in residential care. While I have gained hands-on experience in working with Youth, I am eager to expand my knowledge and develop further skills as a Youth worker in an educational setting.

Overview

6
6
years of professional experience

Work History

Residential Youth Worker

Arches Foundation/Edmen
05.2024 - Current


  • Provide Therapeutic informed care to help young people feel safe, valued & respected
  • Assisting young people to develop life skills for long term success and greater independence.
  • Managed and led activities promoting growth in mental, emotional, and educational areas.
  • Encouraged young people to develop self -resilience and self-confidence.
  • Providing day to day support, transportation to school, cooked meals, family contact.
  • Provided guidance and advice to youth, supporting navigation of diverse personal and social issues.
  • Participated in meetings with stakeholders and team meetings to discuss program objectives and strategies.
  • Completed necessary reports and documentation to maintain thorough, accurate case records.

Retail Team Member

Cotton On
06.2021 - 07.2024
  • Maintained a friendly, outgoing personality to promote a positive work environment and build customer loyalty
  • Engaged shoppers, providing assistance and information on merchandise and product features
  • Calculated pricing, applied discounts, and collected payments to process transactions
  • Supported managers with organising the store and showcasing new items in eye-catching displays.

Customer Service

Quick Bliss Acai & Bagel Bar
04.2023 - 05.2024
  • Provide customers with amazing service by ensuring food is freshly made and paying attention to presentation
  • Adhered to a clean dining environment by ensuring all tables were sanitized after each customer
  • Remembering customer's orders and providing a one-on-one customer experience creating everyday regular customers.

Customer Experience Team Member

McDonald's
11.2019 - 10.2022
  • Engaged in customer conversation to understand needs, resolve issues and answer product questions
  • Enhanced productivity and customer service levels by anticipating needs and delivering outstanding support
  • Maintained high customer service standards during high-volume work shifts and fast-paced operations.

Christmas Team Member

City Beach
11.2020 - 01.2021
  • Gave personal attention to customers, delivering rewarding shopping experiences
  • Informed customers of sales and promotions
  • Built customer loyalty by engaging with and identifying customers' product needs.

Education

Bachelor - Criminology And Justice

The University of Sunshine Coast
Petrie, QLD
07-2025

Certificate III - Active Volunteering

Volunteering Queensland
Brisbane, QLD
11.2021

Certificate IV - Crime and Justice Studies

TAFE Queensland
11.2021

High School Education - undefined

St Benedict's College
Mango Hill, QLD
11.2021

Certificate III - Fitness

Binnacle Training
Brisbane, QLD
11.2021

First Aid & CPR - First Aid

Australian Wide First Aid

Skills

  • Theraputic Crisis Intervention Trained and Conflict Resolution
  • Behavioural management and mentoring
  • Ability to build trusting, supportive relationships with young people from diverse backgrounds
  • Teaching and supporting youth in practical life skills such as time management, budgeting, cooking, and job readiness
  • Team collaboration
  • Activity planning and youth engagement
  • Active listening skills to understand the needs and concerns of youth
  • Supporting youth in expressing their needs, wants, and concerns
  • First aid and CPR

Timeline

Residential Youth Worker

Arches Foundation/Edmen
05.2024 - Current

Customer Service

Quick Bliss Acai & Bagel Bar
04.2023 - 05.2024

Retail Team Member

Cotton On
06.2021 - 07.2024

Christmas Team Member

City Beach
11.2020 - 01.2021

Customer Experience Team Member

McDonald's
11.2019 - 10.2022

Certificate III - Active Volunteering

Volunteering Queensland

Certificate IV - Crime and Justice Studies

TAFE Queensland

High School Education - undefined

St Benedict's College

Certificate III - Fitness

Binnacle Training

Bachelor - Criminology And Justice

The University of Sunshine Coast

First Aid & CPR - First Aid

Australian Wide First Aid

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Yasmin Nath-Wacuch