Yasmine Ali
Brisbane,QLD
Summary
Proven Customer Service Representative with a track record of enhancing customer satisfaction and loyalty at Endeavour Refrigeration & Appliances. Skilled in problem-solving and active listening, adept at resolving conflicts and improving customer relations. Demonstrated ability to streamline processes. Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilising customer service best practices and adept at exploring different solutions to address customer needs effectively.
Overview
1
1
year of professional experience
Work History
Customer Service Representative
Endeavour Refrigeration & Appliances
01.2024 - 08.2024
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Collaborated with team members to develop best practices for consistent customer service delivery.
Customer Service Representative
Mercedes Benz Showroom
11.2023 - 01.2024
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
Education
Undergraduate Certificate in Psychology - Psychology
Curtin University
Perth, WA12.2024
High School Diploma -
Wavell State High School
Wavell Heights, QLD11.2023
Skills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Data Entry
- Customer Relations
- Problem Resolution
- Call center experience
- Scheduling
- Prioritization
Timeline
Customer Service Representative
Endeavour Refrigeration & Appliances
01.2024 - 08.2024
Customer Service Representative
Mercedes Benz Showroom
11.2023 - 01.2024
Undergraduate Certificate in Psychology - Psychology
Curtin University
High School Diploma -
Wavell State High School
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