Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Yawen Tian

Melbourne,VIC

Summary

Motivated waitress with engaging personality and flexible approach. Upbeat, friendly and anticipating customer needs to facilitate enjoyable dining experiences. Able to work for up to 24 hours a week including weekends.

Available days-Monday, Saturday, Sunday

Overview

1
1
year of professional experience

Work History

Waitress

Kentucky Fried Chicken
03.2023 - 06.2023
  • Remained calm and poised when dealing with difficult customers or during busy shifts.
  • Kept server areas clean and stocked to increase efficiency while working tables.
  • Used cash registers and credit card machines to cash out customers.
  • Greeted new customers, discussed specials, and took drink orders.
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
  • Bussed and reset tables to keep dining room and work areas clean.

Cashier

Starbucks
08.2022 - 11.2022
  • Greeted customers entering store and responded promptly to customer needs.
  • Built relationships with customers to encourage repeat business.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Welcomed customers and helped determine their needs.

Education

Master of Banking And Finance - Business Economics

Monash University
Melbourne, VIC
06.2024

Skills

  • Accuracy and Efficiency
  • Upselling
  • Train Employees
  • Complaint Resolution
  • Active Listening
  • Relationship Management
  • Guest Satisfaction

Languages

English
Limited Working

Timeline

Waitress

Kentucky Fried Chicken
03.2023 - 06.2023

Cashier

Starbucks
08.2022 - 11.2022

Master of Banking And Finance - Business Economics

Monash University

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Yawen Tian