YAYU WU
CALAMVALE,Queensland
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
10
10
years of professional experience
3
3
Certification
Work History
Store Manager
Raw Energy Brisbane
10.2022 - 02.2024
- Increased store profitability by implementing cost-saving measures and efficient inventory management strategies.
- Managed daily operations to ensure smooth functioning of store, maintaining clean, safe environment for customers and employees.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Improved Google review rate from 3.4 to 3.6
- Managed inventory control, cash control, and store opening and closing procedures.
- Mitigated business risks by working closely with staff members and assessing performance.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline the scope of positions for new organization.
- Managed financial aspects of store operations, including budget planning, expense tracking, and accurate record-keeping to maintain fiscal responsibility.
- Cost of goods rate from 38% to 31%
- Labour cost rate from average of 46% to 38%
- Turn loss into profit
Barista
Riverside 123
10.2021 - 06.2022
- Enhanced customer satisfaction by efficiently preparing and serving high-quality beverages.
- Maintained a clean and organized workspace for optimal productivity and safety.
- Increased repeat business by providing exceptional customer service and building rapport with patrons.
- Controlled line and crowd with quick, efficient service.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
Barista
Lady Brock Cafe
06.2020 - 10.2021
- Enhanced customer satisfaction by efficiently preparing and serving high-quality beverages.
- Maintained clean and organized workspace for optimal productivity and safety.
- Controlled line and crowd with quick, efficient service.
- Cleaned counters, machines, utensils, and seating areas daily.
- Maintained regular and consistent attendance and punctuality.
Barista
107 Coffee Terminal
04.2020 - 10.2020
- Enhanced customer satisfaction by efficiently preparing and serving high-quality beverages.
- Maintained a clean and organized workspace for optimal productivity and safety.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Operated espresso machines and commercial coffee brewers to create beverages.
- Learned every menu item's preparation and numerous off-label drinks to meet customer needs.
Procurement Manager
Auchan Retail Company
01.2017 - 03.2019
- Reduced procurement costs by implementing strategic sourcing initiatives and negotiating favorable contracts with suppliers.
- Streamlined procurement processes for increased efficiency and cost savings through the implementation of digital tools and automation.
- Managed a team of procurement professionals, fostering collaboration and teamwork to achieve organizational goals.
- Developed strong relationships with key suppliers, resulting in improved communication, better pricing, and reliable delivery schedules.
- Analyzed market trends to identify new suppliers and emerging technologies that could enhance company operations or reduce costs.
- Managed supply chain process, from order placement to delivery, to facilitate on-time and accurate fulfillment.
Education
Bachelor of Arts - Fashion Design
Tainan Technology University
TaiwanCertificate III - Sports And Fitness Administration
Imagine Education Australia
Gold Coast, QLD11.2020
Skills
- Risk Management
- Team Development, leadership and coaching
- Retail Inventory Management
- Shift Scheduling
- Customer Service Management, Friendly and Positive
- Operations Management,Store Opening and Closing
- Multitasking and Organization
- Order Management
- Sales Analysis
- Problem-Solving
- Performance Improvement
- Business Forecasting
Certification
- Food Safety Supervisor Certificate - Dec 2023 - Current
- First Aid Certificate - Jul 2023 - Jun 2026
- Food Safety Certificate - Sep 2022 - Current
Languages
English
Full Professional
Chinese (Mandarin)
Native or Bilingual
Additional Information
Ben Sheppard
Mobile: 0474 942 159
Raw Energy General Manager
Raw Energy Headquarters Pty Ltd
Gloria
Mobile: 0423 893 566
Lady brock cafe owner
Timeline
Store Manager
Raw Energy Brisbane
10.2022 - 02.2024
Barista
Riverside 123
10.2021 - 06.2022
Barista
Lady Brock Cafe
06.2020 - 10.2021
Barista
107 Coffee Terminal
04.2020 - 10.2020
Procurement Manager
Auchan Retail Company
01.2017 - 03.2019
Bachelor of Arts - Fashion Design
Tainan Technology University
Certificate III - Sports And Fitness Administration
Imagine Education Australia
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