Work Preference
Summary
Overview
Work History
Education
Skills
Timeline
Generic
Open To Work

Yean Shinq Loh

Melbourne,Australia

Work Preference

Job Search Status

Open to work

Desired Job Title

PMI and Data Integrity OfficerMedical Records OfficerAssociate Business Process Controls AnalystMarket Research Intern

Work Type

Full Time

Location Preference

HybridRemote
Location: Melbourne, Australia
Open to relocation: Yes

Important To Me

Company CultureWork-life balanceCareer advancementPersonal development programs

Summary

Results-oriented healthcare professional specializing in operational service delivery across multiple hospital sites. Skilled in stakeholder engagement, problem-solving, and data analysis. Coordinates high-volume service requests and ensures data quality through collaboration with clinical and administrative teams, driving continuous improvement and efficiency in healthcare services.

Overview

7
7
years of professional experience

Work History

PMI and Data Integrity Officer

CALHN - SA Health
South Australia, Australia
03.2025 - 07.2026
  • Conducted quality assurance audits on 500+ patient records each month, identifying discrepancies and implementing corrective actions to maintain data integrity.
  • Coordinated end-to-end patient administration and data quality processes across six healthcare sites, ensuring accurate, complete, and timely patient information.
  • Analysed operational and patient data to identify trends and process improvement opportunities, contributing to more efficient admission workflows.
  • Produced monthly performance and data quality reports (Admitted Patient Care (ACP) error data, Bundling Report - Hospital at home service, Sunrice EMR Admission and Discharge report) to inform operational decision-making and drive continuous improvement.
  • Managed 40+ service desk requests daily, ensuring timely resolutions and high data accuracy through collaboration with multidisciplinary teams.
  • Ensured compliance with healthcare privacy legislation and organisational data governance requirements in handling confidential patient information.

Medical Records Officer

CALHN - SA Health
South Australia, Australia
04.2024 - 03.2025
  • Ensured accurate documentation of over 300 daily records and managed data transfers in compliance with HIPAA standards and organisational policies, safeguarding patient privacy.
  • Maintained integrity and confidentiality of patient records through meticulous data management, supporting compliance and trust in health information systems.
  • Collaborated with healthcare staff to streamline data collection and retrieval processes, improving access to critical patient information.
  • Utilised analytical skills for evaluation and reporting of health information.
  • Supported clinical and administrative decision-making through comprehensive health information analysis.

Associate Business Process Controls Analyst

PwC Australia
Adelaide, Australia
03.2022 - 11.2023
  • Determined Sarbanes-Oxley Act (SOX) readiness and designed SOX controls for pre-IPO companies; performed SOX testing for a Luxury Beauty company under PCAOB standards across multiple international entities, reporting as component auditor to PwC UK.
  • Led full audit cycles encompassing risk and control management, ensuring operational effectiveness, reliability, and compliance across Healthcare (Insurance), Government, Tertiary Education, and Industrial Manufacturing sectors.
  • Executed and managed ITGC audits in compliance with standards such as GS007 and ASAE 3402, ensuring adherence to best practices.
  • Performed IT General Controls (ITGC) reviews of IT environments, including user access management, change management, computer operations, and program development for retail and investment management companies.
  • Defined internal audit scope and developed detailed control descriptions to guide rigorous audit processes.
  • Managed multiple concurrent audit engagements, overseeing planning, fieldwork execution, and follow-up, while presenting audit results to stakeholders to ensure transparency and alignment.
  • Conducted sample testing to identify control deficiencies and exceptions, enhancing risk management accuracy within established guidelines.
  • Evaluated risk and finance operational business processes and internal controls to identify design or operational effectiveness issues.
  • Designed control frameworks for clients in technology risk management, enhancing oversight of technology assets.
  • Prepared comprehensive Audit & Risk Committee and Financial Audit Committee reports quarterly for executive-level review.

Market Research Intern

AnglicareSA
Hindmarsh, Australia
06.2019 - 07.2019
  • Conducted internal and external marketing research to enhance customer experience in aged care homes.
  • Synthesised data to deliver actionable insights for strategic decision-making.
  • Presented research findings to general managers, marketing manager, and supervisors to support informed choices.
  • Organised and categorised AnglicareSA's external website links to improve search engine visibility.
  • Optimised digital presence through effective website link management.
  • Improved communication by collaborating with internal teams and leadership to boost stakeholder engagement.
  • Coordinated cross-functional collaboration to align marketing strategies with organisational objectives.

Education

Bachelor of Business - Marketing

University of South Australia
Adelaide, SA
12-2020

Business/Commerce - Marketing

South Australian Institute of Business & Technology
Adelaide, SA
12-2018

Skills

  • Data governance
  • Patient data management
  • Data analysis and collection
  • Process improvement
  • Change implementation
  • Stakeholder management
  • Team collaboration
  • Detail orientation

Timeline

PMI and Data Integrity Officer

CALHN - SA Health
03.2025 - 07.2026

Medical Records Officer

CALHN - SA Health
04.2024 - 03.2025

Associate Business Process Controls Analyst

PwC Australia
03.2022 - 11.2023

Market Research Intern

AnglicareSA
06.2019 - 07.2019

Bachelor of Business - Marketing

University of South Australia

Business/Commerce - Marketing

South Australian Institute of Business & Technology

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Yean Shinq Loh