Yebin Lee
Ermington,NSW
Summary
Professional with strong background in tour operations management, adept at coordinating and optimizing travel experiences. Skilled in itinerary planning, vendor negotiation, and customer service, consistently driving results and enhancing client satisfaction with reliable and flexible approach. Very responsible, positive, and I tend to carry out my duties to the end.
Overview
4
4
years of professional experience
Work History
Tour Operations Manager
07.2017 - 01.2020
- Effectively managed budgets with meticulous planning and resource allocation, ensuring profitability of tour operations.
- Interacted well with customers to build connections and nurture relationships.
- Streamlined booking processes for more efficient reservation management and improved client experiences.
- Organized memorable group tours with engaging activities and knowledgeable guides.
- Assisted in recruiting, hiring and training of team members.
- Worked well in a team setting, providing support and guidance.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
- Prepare a final report regarding losses after the tour concluded.
Tour Operator
12.2015 - 07.2017
- Assisted visitors in planning their trips by providing accurate information on accommodations, events, and activities.
- Manage all details related to travel itineraries, such as accommodations, attractions, meals, vehicle assignments, and guide assignments.
- Established relationships with international travel agencies to promote regional tourism offerings abroad successfully.
- Negotiated favourable contracts with travel agents, hotels, transportation providers, and other suppliers to secure cost-effective deals for clients.
- Built kind relationships with guests
Education
Bachelor of Arts - English Language And Literature
Kosin University
Republic Of Korea02-2012
Skills
- Customer Service
- Problem-Solving
- Time Management
- Reliability
- Staff training/development
- Operations Management
- Handling payments
- Task Prioritization
Timeline
Tour Operations Manager
07.2017 - 01.2020
Tour Operator
12.2015 - 07.2017
Bachelor of Arts - English Language And Literature
Kosin University
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