Yee Chang
Drummoyne,NSW
Summary
Experienced with technical diagnostics, repairs, and maintenance of field ATMs. Utilizes effective problem-solving techniques and strong technical skills to ensure reliable service. Track record of maintaining high standards in customer service and operational efficiency.
Combined transferrable skills and experiences from multiple industries, such as strong customers services , tech savvy, team cooperation, time management, mechanical minded, focus to details and so on.
Overview
8
8
years of professional experience
Work History
Field Service Technician
Linfox Armaguard PTY LTD
02.2022 - 05.2024
- Responded quickly to emergency maintenance requests for timely on-call support.
- Maintained a high level of professionalism in all interactions with clients.
- Installed new equipment and explained operation and routine maintenance protocols to customers.
- Reviewed technical documentation to complete equipment maintenance and repair.
- Diagnose hardware and software issues, effectively troubleshooting electronic and mechanical components.
- Operated hand tools and power equipment according to company safety procedures.
- Assisted in upgrading ATM software and security systems, enhancing operational efficiency and security.
Power Tools Specialist
Bunnings Warehouse
02.2018 - 02.2024
- A strong understanding of the mechanics and functions of various power tools, including drills, saws, and grinders etc.
- Ability to identify customer needs quickly and match them with the appropriate products.
- Building relationships with contractors, builders, and other professionals who may be repeat customers or referral sources.
- Building relationships with contractors, builders, and other professionals who may be repeat customers or referral sources.
- Handle warranty claims and returns efficiently to maintain customer satisfaction.
- Running DIY workshops to demonstrate the correct use of power tools.
Facility Manager
Bridge Business College BBC
04.2016 - 02.2018
- Oversaw all aspects of equipment installation, maintenance, and repair for both internal and external services.
- Understanding of building systems (HVAC, electrical, plumbing) and facility management software.
- Coordinated with vendors and contractors to arrange services and repairs to be completed on time and to desired quality levels.
- Familiarity with building codes and safety regulations
- Oversee the daily operations of the facility, including maintenance, cleaning, and security.
- Conduct routine inspections to make sure the facility is running in accordance with the required safety and regulations.
- Overseeing and assist contractors with their work to ensure things are carried out correctly.
Education
Bachelor of Science - Business Administration And Management
Project Management
Building And Construction
IT Networking And Electronics ICT
Skills
- Problem-Solving
- Technical Troubleshooting
- Power Tools Operation
- Repair and Installation
- Computer savvy
- Hardware and software installation
- Safety and risk assessment
- Equipment Inspection
- Troubleshooting and repair
- Team management and coordination
Additional Information
Australian citizen with full working rights.
Full driver license
Languages
Spanish
Native or Bilingual
Chinese (Cantonese)
Full Professional
English
Native or Bilingual
Timeline
Field Service Technician - Linfox Armaguard PTY LTD
02.2022 - 05.2024
Power Tools Specialist - Bunnings Warehouse
02.2018 - 02.2024
Facility Manager - Bridge Business College BBC
04.2016 - 02.2018
Universidad Católica Andrés Bello. UCAB - Bachelor of Science, Business Administration And Management
Universidad Central De Venezuela - , Project Management
TAFE NSW - , Building And Construction
TAFE NSW - , IT Networking And Electronics ICT
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