Yee Hui (Vivien) Lim
Melbourne,VIC
Summary
Proactive leader with a great experience at Sushi Hub as well as past experience in f&b sector.
My past catering experience and the skills of training newcomers allow me to make quick judgments and develop solutions when I encounter various problems especially in customer complaint. In addition, I have a high execution ability, so I can complete things or find problems in a short time.
Generally, I possess strong capabilities in inventory management, staff training, and customer service excellence.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Store Manager
Sushi Hub
Melbourne , Victoria
10.2022 - Current
- Ensured compliance with health and safety regulations at all times.
- Prepared weekly payroll records based on hours worked by each employee in accordance with company policy.
- Monitored food supplies, ordered necessary items to maintain adequate stock levels.
- Resolved customer complaints promptly and professionally.
- Trained new employees on restaurant policies and procedures.
- Supervised daily opening and closing procedures including checking equipment operation, verifying cash drawer amounts.
- Planned work schedules for restaurant personnel ensuring adequate coverage at all times.
- Worked in cooperation with front and back of house staff to ensure smooth operations.
- Established good customer relations and excellent service to build and retain loyal customers.
- Adhered to all food safety regulations.
Personal Care Worker( Internship)
Alma house
Melbourne , Victoria
01.2024 - 02.2024
- Provided emotional support and encouragement to assist clients with coping with physical or mental disabilities.
- Cleaned and sanitized client living areas on a regular basis.
- Prepared meals for clients according to dietary requirements.
- Performed light housekeeping duties such as laundry and changing bed linens.
- Monitored client health conditions and reported any changes to the appropriate personnel.
Supervisor - Catering
Landis Resort Yangmingshan
Taipei, Taiwan
12.2017 - 06.2022
- In charge of training new staff.
- Customer complaint management.
- Provide food and beverage service for customers.
- Resolved customer complaints in a timely manner by providing appropriate solutions.
- Supervised catering staff to ensure quality service delivery and customer satisfaction.
- Coordinated catering services for special events such as weddings or corporate functions.
Education
Certificate 4 in Ageing Support -
Penfold College
Level 3, 123,Lonsdale Street,3000 VIC02-2024
Bachelor of Journalism -
Chinese Culture University
Taipei, Taiwan06-2022
Chinese High School Batu Pahat
Batu Pahat,Johor,Malaysia12-2015
Diploma of Community Service -
Penfold College
Skills
- Promotional planning
- Store operations oversight
- Operational budgeting
- Shift scheduling
- Documentation and reporting
- Training and mentoring
- Problem-solving
- Customer service
- Employee training
- Team leadership and coaching
Languages
English
Professional
Chinese (Mandarin)
Native/ Bilingual
Malay
Limited
Hokkien
Limited
German
Elementary
Certification
- RSA
- Statement of Attainment
- PTE Overall score: 62
Accomplishments
- Exellent President of Leo Club Batu Pahat (2014)
- 54th Huagang Youth Award of Chinese Culture University（2019）
- The 109th Outstanding College Youth of Taiwan （2020）
Affiliations
- Lions Youth Exchange program student (2015)
- International Volunteer of Chinese Culture University (2020)
Timeline
Personal Care Worker( Internship)
Alma house
01.2024 - 02.2024
Store Manager
Sushi Hub
10.2022 - Current
Supervisor - Catering
Landis Resort Yangmingshan
12.2017 - 06.2022
Certificate 4 in Ageing Support -
Penfold College
Bachelor of Journalism -
Chinese Culture University
Chinese High School Batu Pahat
Diploma of Community Service -
Penfold College
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