YEN NHU LAM
Northmead,NSW
Summary
I am a highly motivated and compassionate social work student with a strong commitment to advocating for community development and individual support. Within 2 years of studying at Western Sydney University, I have successfully developed strong interpersonal, problem-solving skills with a solid foundation in social work principles through educating myself and experience in practical field as a part of my course and from volunteering and working with the local community. I am seeking to educating myself more and enhancing professional skills and practice my academic knowledge to provide effective support and advocacy within the workplace.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Cooperative Education Student
Centre for Community Research Collaboration
02.2025 - 05.2025
- Consulted with other professionals to gain insight and advice and build strong network within organization.
- Managed caseload efficiently, prioritizing tasks and maintaining timely communication with clients, colleagues, and supervisors.
- Interviewed to clients, children with disabilities in Papua New Guinea (PNG) through 2 supported social services for people with disabilities in PNG to assess their needs and determine most suitable needs and services.
- Developing safeguarding model and framework with and implementing proposal to improving service plans and PNG policies.
- Implemented evidence-based interventions with a Asset Base Community Development approach and grassroots practices to acknowledge PNG's background and cultural aspect to making professional decision-making and understanding the children with disabilities and their families needs.
- Attending weekly supervision meetings with peers and social work field educator to reflect on ethical dilemmas that encountered in the safeguarding development project in Papua New Guinea to enhancing and practicing professional understanding as an immerging social worker.
Community Meals Assistant
Western Sydney University
03.2024 - Current
- Compile and manage shopping lists based on event needs and dietary preferences.
- Manage budgets to buy ingredients and plan out menus for the event to ensure budget adherence and expenses trackability.
- Source and purchase fresh ingredients, decorations, and supplies from various vendors.
- Assist in weekly 2 meals (breakfast and dinner) planning and recipe selection for events.
- Prepare ingredients for approximately of 100 participants, including washing, chopping, and marinating with adhered work health and safety.
- Set up the event with creativity to create a welcoming atmosphere and assemble dishes according to recipes and the event timelines.
- Coordinate with event planners and other staffs to ensure effective event operations.
- Maintain cleanliness and organization in the workplace area.
- Building networking and volunteering participants to support the inclusive community events.
Social Work Student Volunteer
Young Christian Worker (YCW)
03.2023 - Current
- Organiser and team leading of the International Student's Working Right project to fight for International Student's Right in Australia.
- Conduct the interview panel to hiring Youth Engagement Officers and learning leadership experience.
- Participate during the Planning Day, as a yearly important meeting events to reflect and develop future planning.
- Participated actively in organizing and managing the Western Sydney University Community Dinner and Breakfast events for students and staffs at Parramatta City campus.
- Collaborated with other non-profit organizations to develop joint initiatives that benefited the broader community at large.
- Strengthened community bonds, participating in interfaith dialogues and events.
- Coordinated and managed volunteer activities for community service projects.
- Cultivated strong network of providers delivering necessary assistance to the Western Sydney University community.
- Supported efficient operations at homeless shelter, preparing meals and organizing supplies.
Front of House Employee
Oporto Fast-Food Restaurant
12.2023 - 02.2025
- Best at handling high-pressure situations with grace, maintaining excellent service standards even during peak hours or understaffed shifts.
- Taking multiples orders accurately and efficiently with handling payments and providing change.
- Balancing cash drawers and following cash handling procedures.
- Enhanced customer satisfaction by providing attentive service and addressing inquiries in a timely manner.
- Performed opening and closing duties diligently, ensuring the restaurant was ready for service each day.
- Utilized point-of-sale systems effectively to process transactions accurately and maintain financial records.
- Maintained a tidy and organized work area to preserve aesthetics and support cleanliness and quality standards.
- Demonstrated adaptability when dealing with unforeseen challenges such as last-minute cancellations or large group arrivals without reservations.
- Monitored inventory levels for front of house supplies and communicated reordering needs to management proactively.
- Dedicated performed in fast-working as managing both Front-of House and Back-of-House.
Education
Bachelor of Social Work -
Western Sydney University
Parramatta, NSW04.2026
Skills
- Experienced in software utilization
- Strong relationship-building abilities
- Diversity understanding
- Financial management
- Organizational proficiency
- Community engagement strategies
- Analytical research skills
- Fostering positive connections
- Project scheduling expertise
- Uphold cleanliness standards
- Effective team collaboration
- Effective decision-making
- Critical thinking and assessment skills
- Ethical and Professional Skills
- Multi-perspective views
Availabilities
- Non-holiday: (preferably part-time and casual time) Monday, Wednesday and Friday.
- Holiday: Full-time
Accomplishments
- Collaborated during Social Work Research Internship team in the development of Building a Safeguarding Model and Framework for Children with Disabilities in Papua New Guinea.
- Project leader of International Students Right.
Experience in building a safeguarding model
The LEAD (Learning, Empowerment, Access, and Diversity) Safeguarding Model guided by the principles of NAPCAN (National Association for Prevention of Child Abuse and Neglect) is an approach that supports and encourages inclusion for children with disabilities in Papua New Guinea (PNG). The experiences is functional for me to understanding social work field of practice as an immerging social work students. Even though it is time consuming process as the four team members taking Rugby League as a popular sport in PNG to collaboratively develop an "Inclusive LEAD Together Program" and a proposal, a budget plan to empowering the children with disabilities and their parents.
Certification
- RSA - (Responsible Service of Alcohol) & RCG (Responsible Conduct of Gambling)
- Certificate II in Hospitality Food and Beverage
- Achieved Rotary Youth Vocational Educational Award 2022 in Food & Beverage.
Timeline
Cooperative Education Student
Centre for Community Research Collaboration
02.2025 - 05.2025
Community Meals Assistant
Western Sydney University
03.2024 - Current
Front of House Employee
Oporto Fast-Food Restaurant
12.2023 - 02.2025
Social Work Student Volunteer
Young Christian Worker (YCW)
03.2023 - Current
Bachelor of Social Work -
Western Sydney University
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