Yen-ting Cheng
Footscray,VIC
Summary
Proactive Regional Operations Manager with talents in managing over 4 locations and maximizing each location's potential. Skilled at setting goals and objectives, monitoring and developing budgets and managing inventory quality. Specialties include process improvement, project management and strategic implementation.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Area Manager of Operations
I LOVE DUMPLINGS
MELBOURNE, VIC
07.2015 - Current
- Managed operational activities of multiple branches, ensuring compliance with company policies and procedures.
- Developed strategies to improve customer service, reduce costs and increase efficiency of operations.
- Provided leadership and guidance to staff members in order to ensure the efficient operation of all departments.
- Ensured that safety standards were met while maintaining a safe work environment for all employees.
- Analyzed financial data to identify areas of improvement and monitored spending trends across multiple locations.
- Established goals and objectives that aligned with overall business strategy and monitored progress against those goals.
- Resolved conflicts between departments by providing clear direction on tasks or duties.
- Worked closely with human resources personnel to ensure compliance with labor laws.
- Developed budgeting plans for each department based on projected revenue growth.
- Visited approximately 4 locations weekly to ensure each location as fully functional and operating effectively.
Education
Bachelor - Professional Accounting
Holmes Institute
12-2019
Advanced Diploma - Hospitality Management
ANIBT
MELBOURNE09-2017
Diploma - Hospitality
ANIBT
Melbourne, VIC05-2017
Diploma - Management
ANIBT
Melbourne, VIC01-2015
Skills
- Logistics Management
- Maintenance Scheduling
- Key Performance Indicators
- Environmental Compliance
- Compliance Management
- Staff Supervision
- Standard Operating Procedures
- Financial Oversight
- Employee Development
Certification
- Food safety supervisor
- PTE score overall 60 at 23.05.24 ( equal IELTS BETWEEN 6.5-7.0)
Languages
English
Professional
Chinese (Mandarin)
Native/ Bilingual
References
References available upon request.
Timeline
Area Manager of Operations
I LOVE DUMPLINGS
07.2015 - Current
Bachelor - Professional Accounting
Holmes Institute
Advanced Diploma - Hospitality Management
ANIBT
Diploma - Hospitality
ANIBT
Diploma - Management
ANIBT
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