YERA KIM
Melbourne,VIC
Summary
Detail-oriented professional with a strong background in Guest service and Fine Wine Merchandising. Certified Barista with technical expertise in grinder calibration and high-quality coffee preparation. Combines 7+ years of international experience in South Korea and Australia to deliver premium customer service. Exceptional at multitasking between front-desk administration and floor service, ensuring a seamless and welcoming experience for every guest.
Overview
5
5
years of professional experience
1
1
Certification
Work History
FOH & BOH Crew Member
McDonald's
Chelsea, Australia
04.2022 - 07.2024
- FOH. Provide fast, friendly front-of-house service during high-volume shifts, prioritising speed and order accuracy.
- Operate POS terminals and handle cash and card transactions with consistent accuracy and end-of-shift reconciliation.
- Maintained food safety and hygiene standards, prepared menu items to company quality specifications, and kept workstations clean while adhering to temperature-control and cleaning procedures.
- BOH. Operated grill and fryer stations and prepared burgers while maintaining food quality.
- Rotated stock, monitored inventory levels, and assisted with prep to ensure efficient service during peak periods.
Hotel Receptionist
Oddyssey Apollo Bay
Apollo Bay, Australia
03.2021 - 01.2022
- Managed guest check-ins/check-outs and processed bookings and payments, ensuring accurate reservation records for smooth operations.
- Handled guest enquiries and resolved complaints, fostering positive guest experiences and satisfaction.
- Coordinated with housekeeping and maintenance to fulfill guest requests and maintain high room standards.
- Prioritised tasks and multitasked during peak periods to maintain smooth front-desk operations.
Wine sales, Representative Department
Hyundai
Seoul, South Korea
08.2024 - 01.2026
- Advised customers on wine selection and food pairings, tailoring recommendations to individual tastes and occasions.
- Led in-store tastings and product demonstrations while maintaining merchandise displays and managing stock to optimize brand visibility.
- Built customer relationships through consultative selling and effective cross-cultural communication, fostering loyalty and repeat business.
- Represented wine brands across Hyundai, Lotte and Shinsegae department stores, providing expert product knowledge to domestic and international customers.
Sales Assistant
UGG Express
Preston, Australia
02.2022 - 06.2022
- Delivered customer service and product knowledge to support sales targets.
- Operated POS and processed sales transactions, ensuring accurate end-of-day reconciliation.
- Managed inventory using IMS and processed product orders via OMS to maintain stock levels and accuracy.
- Replenished merchandise and maintained visual displays while performing routine store cleaning and loss-prevention checks to enhance shopping experience.
Education
Bachelor's degree - Fashion Design and Textile Engineering
Chungwoon
01.2017
Skills
- Needs-Based Consultative Sales
- Multi-Customer Handling
- High Volume Environment Management
- Fast-paced Sales Operations
- Fine Wine Sales
- POS Operation
- PMS
- RMS
- OTA
- Kitchen Operation
Certification
barista
Languages
English
Advanced (C1)
C1
Timeline
Wine sales, Representative Department
Hyundai
08.2024 - 01.2026
FOH & BOH Crew Member
McDonald's
04.2022 - 07.2024
Sales Assistant
UGG Express
02.2022 - 06.2022
Hotel Receptionist
Oddyssey Apollo Bay
03.2021 - 01.2022
Bachelor's degree - Fashion Design and Textile Engineering
Chungwoon