Yevia Aroyan
Saint Marys,NSW
Summary
Dynamic Administration Officer with proven expertise at Business Risk International in office management and financial reporting. Successfully enhanced operational efficiency through effective inventory control and document preparation. Recognized for fostering strong relationships with stakeholders and delivering timely solutions, driving improvements in organizational processes and achieving key performance targets.
Overview
43
43
years of professional experience
1970
1970
years of post-secondary education
1
1
Certification
Work History
Administration Officer
Business Risk International
Silver Water
02.2015 - 04.2019
- Manage and follow home detention inmates movement through provided GPS anklets, during their serving period. Recording and informing authorities if out of line.
- Managed office supplies and inventory for efficient operations.
- Coordinated schedules and meetings for senior management and staff.
- Supported budget preparation by tracking expenses and invoices.
- Organized training sessions for new employees, enhancing onboarding experience.
- Liaised with vendors to ensure timely delivery of services and materials.
- Managed and maintained office filing systems, ensuring all documents are accurately stored and easily retrievable.
- Updated databases with new customer contact details or changes in existing accounts.
- Processed invoices, purchase orders and other financial paperwork in accordance with company policies.
- Provided administrative support to senior management staff, including diary management, travel arrangements and document preparation.
- Generated and sent customer invoices, submitted payments and updates accounts.
- Developed and implemented effective office procedures to ensure smooth running of the organisation.
- Updated and successfully cleared high volume of files daily with reliable accuracy.
- Achieved timeline and quality targets when organizing large volume of records.
- Monitored stock levels within the office environment, placing orders when necessary.
- Generated weekly reports detailing progress made against set targets or objectives.
- Scheduled regular maintenance checks on office equipment such as computers or printers.
- Monitored and documented program, staff and leadership actions and drafted update reports for senior leaders.
- Assisted with the preparation of monthly reports on a range of topics including sales figures, budgeting information and performance metrics.
- Organised meetings and conferences for internal staff members, as well as external stakeholders.
- Managed projects in alignment with time, budget and quality requirements.
- Set appointments and managed meeting schedule.
- Maintained accurate records of employee attendance data using HR software applications.
- Supported compliant and accurate accounting information by tracking expenses such as travel, supplies and service charges.
- Helped organizational leadership with purchase orders, service contracts, probation reviews, financial reports and audits.
- Generated and delivered daily outstanding payment invoices to customers.
- Created presentations for use in both internal meetings or external events.
- Produced detailed minutes of meetings for circulation to relevant personnel.
- Provided assistance with organising corporate events such as training seminars or trade shows.
- Improved office organization by developing filing system and customer database protocols.
- Followed up with customer accounts to resolve unpaid or past due accounts.
- Participated in credit and collections activities.
- Broke down boxes for garbage and recycling.
- Greeted guests and vendors to assist in navigating space.
- Monitored office services mailbox for business support needs and requests.
- Reserved and managed meeting room availability.
- Performed accounting or financial analysis.
- Encouraged and improved cross-department internal communication.
- Offered reception coverage to relieve staff during absences or breaks.
- Reviewed and approved vendor invoices.
- Stocked inventory and ordered office and kitchen supplies.
- Assisted with set up for social events and food deliveries.
- Maintained front desk to provide positive first impression.
- Scheduled service and changed and ordered toner to keep printers and copiers functioning.
- Assisted organizational efforts by filing, entering data and answering phones.
- Provided HR administrative assistance to management team.
- Received and distributed mail, letters and packages.
- Maintained positive working relationship with fellow staff and management.
- Served as the primary point of contact for external stakeholders, including clients and partners.
- Assisted in the recruitment process, from posting job ads to organizing interviews and onboarding new hires.
- Monitored budget expenditures and prepared financial reports for review by management.
- Processed payroll and managed employee records, ensuring compliance with legal requirements.
- Managed travel arrangements and accommodations for executive staff and visiting clients.
- Negotiated contracts with vendors and service providers to optimize costs and efficiency.
- Administered benefits programs, including health insurance and retirement plans.
- Coordinated with IT department to resolve technical issues and maintain computer systems.
- Implemented filing systems to improve document organization and retrieval.
- Developed and maintained databases for tracking projects, clients, and financial records.
- Supervised administrative staff, delegating tasks and managing workload distribution.
- Analyzed operational processes and recommended improvements to enhance efficiency.
- Conducted performance evaluations and recommended training programs for staff development.
- Monitored payroll, credit card purchases and invoicing to prevent financial errors.
- Developed and strengthened client relationships by delivering knowledgeable support.
- Processed incoming correspondence and directed it to appropriate departments.
Administration Officer
Flexirent
Saint Leonard
09.2007 - 08.2012
- At Flexirent Finance, call centre receiving and processing customers requested loan by phone.
Administration Officer
Melkite Catholic Cathedral
Greenacre
07.1996 - 08.2007
- Managed office supplies and inventory for efficient operations.
- Coordinated schedules and meetings for senior management and staff.
- Processed incoming correspondence and directed it to appropriate departments.
- Determined consumer needs to provide products and services appealing to larger market.
- Responded promptly to customer complaints in a professional manner.
- Followed up with customer accounts to resolve unpaid or past due accounts.
- Designed forms and templates to streamline workflow processes within organization.
- Created presentations with Microsoft PowerPoint for management team members.
- Implemented new software and technology solutions to enhance office productivity.
- Developed and maintained databases for tracking projects, clients, and financial records.
- Coordinated with IT department to resolve technical issues and maintain computer systems.
- Handled correspondence, including drafting emails, memos, and reports for senior management.
- Supervised administrative staff, delegating tasks and managing workload distribution.
- Assisted in the recruitment process, from posting job ads to organizing interviews and onboarding new hires.
- Negotiated contracts with vendors and service providers to optimize costs and efficiency.
- Analyzed operational processes and recommended improvements to enhance efficiency.
- Administered benefits programs, including health insurance and retirement plans.
- Managed day-to-day office operations, ensuring efficient workflow and adherence to policies.
- Conducted performance evaluations and recommended training programs for staff development.
- Served as the primary point of contact for external stakeholders, including clients and partners.
- Performed basic bookkeeping tasks such as reconciling accounts receivable and payable.
- Compiled data from multiple sources into comprehensive reports for management review.
- Maintained positive working relationship with fellow staff and management.
- Identified needs of customers promptly and efficiently.
- Worked closely with human resources to support employee management and organizational planning.
- Organized client meetings to provide project updates.
- Created plans to propose solutions to problems related to efficiency, costs or profits.
- Evaluated needs of departments and delegated tasks to optimize overall production.
- Implemented strategies to take advantage of new opportunities.
- Set specific goals for projects to measure progress and evaluate end results.
- Analyzed company's expenditures and developed financial models.
- Analyzed key performance indicators to identify effective strategies.
- Wrote and submitted reports on industry trends, prompting managers to develop business plans.
- Conducted research, compiled and typed statistical reports, synthesized information and provided excellent communication to disseminate information throughout organization.
- Executed on-time, under-budget projects by solving complex issues for senior leadership.
- Provided product shipment logistical support and quality control by coordinating with vendors, resulting in increased revenue.
- Drove customer feedback to deliver information to management for corrective action.
- Raised funds by organizing multiple events and diligently managed details to meet deadlines.
- Updated system to organize office documentation, maximizing efficiency and increasing productivity.
- Oversaw staff correspondence, record tracking and data communications, resulting in improved automation of office operations.
- Responded to customer issues to provide immediate resolution and improve retention.
Shift Operations Manager
Australia Post
Redfern and Clyde
12.1975 - 01.1994
- Directed or coordinated financial or budget activities to fund operations and maximize investments.
Education
Noubarian Armenian College
Cairo/ Egypt , Cairo Skills
- Office management
- Inventory control
- Document preparation
- Financial reporting
Languages
English
First Language
Arabic
Advanced (C1)
C1
Armenian
Proficient (C2)
C2
Fijian
Elementary (A2)
A2
Certification
- Travel and Tourism
- Office Administration
- Aust Post Management
- OHNS
Affiliations
- Sports
- Drawing
- Walking
- Handyman's activity
- Photography
Timeline
Administration Officer
Business Risk International
02.2015 - 04.2019
Administration Officer
Flexirent
09.2007 - 08.2012
Administration Officer
Melkite Catholic Cathedral
07.1996 - 08.2007
Shift Operations Manager
Australia Post
12.1975 - 01.1994
Noubarian Armenian College