Yi-cheng Shiang
Brunswick East,VIC
Summary
Dynamic Retail Assistant with proven expertise in customer assistance and multitasking competence, honed at 7-ELEVEN TW and Taiwan Family Mart. Excelled in enhancing customer loyalty. Skilled in training staff and streamlining operations, significantly improving shopping experiences with patience and empathy.
Overview
3
3
years of professional experience
Work History
Storeperson
7-ELEVEN
03.2022 - 07.2023
- Provided exceptional support during peak hours by managing long queues and multitasking effectively under pressure.
- Resolved customer complaints professionally, maintaining a positive brand image.
- Enhanced customer loyalty with personalized shopping assistance, leading to repeat visits.
- Managed cash register operations to ensure accurate financial transactions.
Storeperson
FamilyMart
06.2020 - 12.2021
- Assisted in training new employees, contributing to the development of a knowledgeable workforce.
- Assisted customers with prompt and polite support in-person and via telephone.
- Used POS system to process sales, returns, online orders, and gift card activations.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
Education
High School Diploma -
Zhiren School of General Education
Taiwan-Taipei06.2022
Skills
- Customer Assistance
- Multitasking Competence
- Patience and Empathy
- Time Management Capabilities
Languages
Chinese (Mandarin)
Native or Bilingual
English
Professional Working
Timeline
Storeperson
7-ELEVEN
03.2022 - 07.2023
Storeperson
FamilyMart
06.2020 - 12.2021
High School Diploma -
Zhiren School of General Education
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