Yi-Chen (Mandy) Lee
Summary
Dynamic professional with a diverse background in process aged care, management, customer service, and agricultural operations. Skilled in collaboration, achieving results, active listing, empathy and a 'can-do' attitude drive my contributions to organizations while embracing opportunities for growth and development across various sectors. Dedicated professional from Taiwan with genuine enthusiasm for teamwork and the ability to excel independently. Approach work with a 'can-do' attitude that has been a driving force in my career. Reliable and approachable, fostering supportive and inclusive environment. Eager to bring my skills and positive outlook to your team.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Community Support Professional
Just Better Care Brisbane North
02.2025 - Current
- Providing and delivers individual and personalised support such light domestic duties, personal hygiene, providing meals and other health and wellness related activities and resources to clients, so that they may continue to live in their homes.
- Assisted in implementation of community support services in alignment with needs.
Support Worker
ST VINCENT'S CARE SERVICE
11.2024 - 12.2024
- The role in aged care facility to assist residents daily living skills
- Providing exceptional of manual handling and care service
Customer Service
PORTERS INDUSTRIAL SALES
01.2024 - 09.2024
- Providing exceptional customer service and consultant in industrial products
- My role involved direct interaction with customers, ensuring a positive dining experience
Process Manager
MY BERRY CABOOLTURE
06.2019 - 12.2023
- I specialized in first-line processing and packing of frozen products, ensuring efficiency and quality in every step
- My responsibilities included providing detailed work progress reports, managing the work site, and effectively assigning tasks to optimize workflow
- Additionally, I oversaw receiving and organizing stock, while maintaining a clean and safe work environment
- My focus was on streamlining processes and upholding high standards in all aspects of operations
Customer Service
K-TIME KOREAN BBQ
12.2021 - 02.2022
- Providing exceptional customer service and maintaining cleanliness
- My role involved direct interaction with customers, ensuring a positive dining experience
Customer Service
SUSHI STOP
12.2021 - 02.2022
- Sushi preparation, meal creation, deep-frying, and general kitchen duties, along with customer service and maintaining cleanliness
Customer Service
KAY SMOOTHIES CATERING
06.2019 - 01.2020
- Working within kitchen duties, including dishwashing and service, ensuring a clean and orderly environment while supporting overall restaurant operations
Vegetable Farm Operations
BENT & HAYES FARM
12.2018 - 05.2019
- My role involved tallying and verifying buckets from pickers, assisting the supervisor, and picking capsicums
- Additionally, I supported the owner with paperwork, contributing to the smooth management of operations
Farm Operation Work
08.2017 - 12.2018
- My agricultural experience spans across multiple Australian farms, where I've performed various tasks such as planting lettuce, packing strawberries, processing fruits, and tallying produce
- This diverse role also included cutting broccoli, picking blueberries, and both manual and machine-assisted tomato packing, showcasing my versatility and adaptability in farm operations
Human Resources / Recruitment
IMC GROUP
09.2006 - 06.2015
- As a skilled headhunter, I excel in identifying and placing the ideal candidates in their most suitable positions, leveraging my strong communication skills to ensure a seamless match
- My expertise lies in understanding both organizational needs and candidate potential, resulting in optimal placements
- This role has also honed my leadership abilities, enabling me to effectively manage and guide diverse teams towards achieving recruitment goals
Education
Diploma - Community Service
TAFE Queensland
QLD03-2026
TAFE certificate 3 - Individual support worker-aging care
TAFE Queensland
QLD01.2024
Journalism -
HSUAN CHUANG UNIVERSITY
Taiwan01.2010
Skills
- Behavioral support
- Client advocacy
- Motivational interviewing
- Multicultural sensitivity
- Personal care assistance
- First aid and CPR
- Teamwork and collaboration
Certification
- First Aid Certification
- CPR/AED Certification
- Yellow Card
- Blue Card
- Queensland Driver's License
- Forklift Certification
Languages
Chinese
Native or Bilingual
English
Professional Working
Timeline
Community Support Professional
Just Better Care Brisbane North
02.2025 - Current
Support Worker
ST VINCENT'S CARE SERVICE
11.2024 - 12.2024
Customer Service
PORTERS INDUSTRIAL SALES
01.2024 - 09.2024
Customer Service
K-TIME KOREAN BBQ
12.2021 - 02.2022
Customer Service
SUSHI STOP
12.2021 - 02.2022
Process Manager
MY BERRY CABOOLTURE
06.2019 - 12.2023
Customer Service
KAY SMOOTHIES CATERING
06.2019 - 01.2020
Vegetable Farm Operations
BENT & HAYES FARM
12.2018 - 05.2019
Farm Operation Work
08.2017 - 12.2018
Human Resources / Recruitment
IMC GROUP
09.2006 - 06.2015
Diploma - Community Service
TAFE Queensland
TAFE certificate 3 - Individual support worker-aging care
TAFE Queensland
Journalism -
HSUAN CHUANG UNIVERSITY
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