Yidan Zhao
Melbourne,VIC
Summary
Positive and optimistic with a passion for delivering excellent customer service. Good at working under pressure and flexible to adapt to different work scenarios. Attention to detail to ensure customers receive the best possible service experience.
Overview
1
1
year of professional experience
Work History
Intern
Nanjing Drum Tower Hospital
09.2021 - 05.2022
- Followed department policies, procedures, and best practices for pharmacy operations.
- Displayed patient-oriented and comprehensive clinical pharmacy services and pharmaceutical care.
- Educated patients on possible drug interactions, potential side effects, and optimal administration methods.
- Assisted pharmacist in the final review of filled prescriptions.
- Provided friendly customer service at drop-off and pick-up counters.
- Achieved and maintained top customer satisfaction and retention by cultivating productive relationships with patients.
Education
Master of Science - Pharmaceutical Sciences
Monash University
Melbourne, VIC12.2024
Bachelor of Science - Pharmacy
Macau University of Science And Technology
Macau, China06.2022
Skills
- Language skills: Mandarin, English
- Excellent customer service
- Good communication skills
- Reliable team member
- Outstanding time management
- Problem-solving skills
- Positive attitude
- Skilled in Word, Excel, PowerPoint
Available Time
Monday to Friday: 8 am - 11 pm
Weekends and holidays
Timeline
Intern
Nanjing Drum Tower Hospital
09.2021 - 05.2022
Master of Science - Pharmaceutical Sciences
Monash University
Bachelor of Science - Pharmacy
Macau University of Science And Technology
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