Yikai Diao
Thornleigh,New South Wales
Summary
Dedicated to offering exceptional assistance to team members and clients. Skilled at coordinating appointments, organizing payments and collecting messages to facilitate office communication. Positive and upbeat with strong relationship-building abilities.
Overview
4
4
years of professional experience
Work History
Receptionist
Massage Therapy Practice
01.2019 - 02.2023
- Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Improved appointment scheduling system, reducing wait times and increasing client satisfaction.
Education
Bachelor of Science - Information Technology
Macquarie University
Sydney, NSW06.2024
Skills
- Project Coordination
- Customer Service
- Bookkeeping
- Scheduling
- Clerical Support
- Telephone Skills
Languages
Chinese (Mandarin)
Native or Bilingual
Timeline
Receptionist
Massage Therapy Practice
01.2019 - 02.2023
Bachelor of Science - Information Technology
Macquarie University
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