Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

YI LAM IP

RUCNORN,QLD

Summary

A motivated, caring, and reliable assistant in AGED CARE and had over 5 years old working experience in an aged care community centre.

Seeking a full-time/part-time/casual position. Studying in
Individual support certificate III and grade very soon.

Support the supervisor and workmates in the provision of direct/indirect person-centered care in a professional, safe, and compassionate manner.

Overview

15
15
years of professional experience

Work History

Administrative /Community Support Worker

EVERGREEN COMMUNITY INC
04.2018 - 04.2024
  • Receive visitors, answer phone calls and respond to client inquiries
  • Follow up on the supply and maintenance of company equipment and stationery supplies, such as photocopiers and computers, etc.
  • Consolidate various meeting reports and documents for supervisors and other colleagues
  • Arrange company meetings and events and organize required materials
  • Deal with emails and letters.
  • Processed documentation for employee actions such as new hires, grievance resolutions, and terminations.
    Assisted with creating employee handbooks and manuals.
  • Completed paperwork, recognizing discrepancies and promptly addressing them for resolution.



  • Assisted client with CHSP/HCP service, ensuring on-time schedules for transport, social support individual activities, and domestic cleaning service.
  • Provided social/emotional support to improve client's
    morale, gaining positive feedback.
  • services with compassion and respect and maintained dignity and privacy when assisting clients
  • Build trusted relationships with clients by interacting with them and prioritizing their comfort.

Cashier

Burlington BBQ
01.2014 - Current
  • Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
  • Used POS system to enter orders, process payments, and issue receipts.
  • Welcomed customers and helped determine their needs.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.

Cashier / Waiter

Malaya Corner
01.2014 - 03.2022

Butcher Assistant

Golden Cockerel
06.2013 - 12.2013

Councillor Assistant

Councillor In Hong Kong
05.2009 - 06.2012

Education

Certificate III in Individual Support

National Centre For Vocational Education
Rochedale, QLD
06.2024

Skills

  • Team Collaboration
  • Work Task Prioritization
  • e-Tool system process
  • HCSPRO system process
  • Problem-solving
  • Customer Service

Languages

Chinese (Cantonese)
Native or Bilingual
Chinese (Mandarin)
Native or Bilingual
English
Professional Working

Timeline

Administrative /Community Support Worker

EVERGREEN COMMUNITY INC
04.2018 - 04.2024

Cashier

Burlington BBQ
01.2014 - Current

Cashier / Waiter

Malaya Corner
01.2014 - 03.2022

Butcher Assistant

Golden Cockerel
06.2013 - 12.2013

Councillor Assistant

Councillor In Hong Kong
05.2009 - 06.2012

Certificate III in Individual Support

National Centre For Vocational Education

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YI LAM IP