YINA ANDRADE MAYORCA
Fortitude Valley,QLD
Summary
Knowledgeable and dedicated customer service professional with extensive experience in Retail industry. Solid team player with outgoing, positive demeanour and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships and cultivating partnerships .
Overview
3
3
years of professional experience
Work History
Customer Consultant
Bupa Health Insurance
09.2023 - Current
- Enhanced customer satisfaction by addressing and resolving inquiries promptly and professionally.
- Boosted sales by providing tailored product recommendations based on client needs and preferences.
- Managed high call volumes, maintaining exceptional service standards while efficiently handling customer concerns.
- Cultivated a positive work environment that fostered teamwork and collaboration among peers.
Customer Experience Consultant
Mercedes-Benz Brisbane/LSH Auto
06.2022 - 07.2023
- Experience in a dynamic & fast-paced customer service environment and overall luxury brand experience
- The ability to respond and prioritize urgent requests.
- Collaborated with cross-functional teams to successfully deliver comprehensive solutions for clients.
Retail Sales Associate
Vodafone/TPG Telecom
10.2021 - 04.2022
- Building relationships with clients to maintain sales goals and creating new opportunities
- Customer complaints, troubleshooting.
Education
Diploma in Human Resouces and Management - Human Resources Management
George Brown Collage
06.2020
Skills
- Customer Service
- Task Prioritization
- Interpersonal Skills
- Remote Office Availability
- Work Prioritization
- Effective Communication
Languages
Spanish
English
Timeline
Customer Consultant
Bupa Health Insurance
09.2023 - Current
Customer Experience Consultant
Mercedes-Benz Brisbane/LSH Auto
06.2022 - 07.2023
Retail Sales Associate
Vodafone/TPG Telecom
10.2021 - 04.2022
Diploma in Human Resouces and Management - Human Resources Management
George Brown Collage
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