Yinbei (Aurora) Ding
Browns Plains,QLD
Summary
An ambitious and motivated professional is seeking employment and brings a strong focus on customer service and problem-solving skills, with a goal of personal growth and contributing value to a company. I possess excellent communication skills, a natural ability to identify and resolve problems, and a dedication to continuous improvement. Committed to being a team player and adapting to new environments, I am eager to bring my positive attitude, adaptability, and commitment to contribute value to a company and make a positive impact.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Customer Service Associate
TCC Beauty Styling
01.2022 - 01.2023
- Helped a large volume of customers daily with a positive attitude and focused on customer satisfaction.
- Actively listened to customers, handled concerns quickly, and escalated major issues to supervisor.
- Offered customer advice and assistance, paying attention to particular needs or wants.
- Responded to customer calls and emails to answer questions about products and services.
Education
Bachelor - International Tourism And Hotel Management
Griffith University
Brisbane, QLD11.2023
Advanced Diploma - Leadership And Management
Newton Collage
Brisbane, QLD02.2021
Diploma - Business Administration
National Institute of Education & Techology
Brisbane, QLD01.2020
Skills
- Open Driver's license
- Complex Problem-Solving
- Customer Service
- Stock Replenishment
- Mandarin speaking
- Travel Itineraries
- Hospitality and Accommodation
Certification
- Barista certification - SITHFAB005
- Use hygienic practices for food safety - SITXFSA001
Working Availability
Available all week except Tuesday.
Currently holding a student visa will be restricted to 48 hours of work a fortnight.
Timeline
Customer Service Associate
TCC Beauty Styling
01.2022 - 01.2023
Bachelor - International Tourism And Hotel Management
Griffith University
Advanced Diploma - Leadership And Management
Newton Collage
Diploma - Business Administration
National Institute of Education & Techology
- Barista certification - SITHFAB005
- Use hygienic practices for food safety - SITXFSA001
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