Yingai Piao
Lynwood,WA
Summary
Retail professional with history of delivering excellent customer service and maintaining store standards. Demonstrated ability in inventory management and effective communication with team members. Skilled in organising the workplace, ensuring smooth daily operations, and providing excellent service to customers. Ability communicate in four languages and thrive in fast-paced environments, consistently maintaining a high standard of customer care.
Overview
11
11
years of professional experience
Work History
Retail Associate
Duty-Free Shop, Jeju International Airport
01.2018 - 01.2022
- Full-Time Work
- Assisted customers with product selection and purchases by utilising language skills when needed
- Operated the register and processed cash and card transactions efficiently
- Ensured the store remained organised and fully stocked
Service Station Attendant
Mogas
01.2012 - 01.2015
- Full-Time Work
- Staff Training
- Resolved customer inquiries with patience and care, utilizing language skills when needed
Service Station Attendant
Liberty
01.2011 - 01.2012
- Casual Work
- Provided excellent customer service in a fast-paced service station environment
- Handled cash transactions, ensuring accuracy and efficiency
- Managed inventory, restocked shelves, and maintained cleanliness of the store
Education
Bachelor of Business Administration - Business Administration
Dokkyo University
Soka, Japan 02.2004
Skills
- Cash Handling
- Inventory Management
- Positive and engaging demeanor
- Store maintenance
- Reliability and punctuality
- Organization
- Cleaning and sanitizing
- Teamwork
- FLUENT IN Korean, Japanese, and Chinese
- POS system operations
- Customer service
- Problem-solving aptitude
Languages
Japanese
Full Professional
Korean
Native or Bilingual
Chinese (Mandarin)
Native or Bilingual
Timeline
Retail Associate
Duty-Free Shop, Jeju International Airport
01.2018 - 01.2022
Service Station Attendant
Mogas
01.2012 - 01.2015
Service Station Attendant
Liberty
01.2011 - 01.2012
Bachelor of Business Administration - Business Administration
Dokkyo University
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