YINGSHAN ZHANG
Ringwood,VIC
Summary
Completed Certificate IV in School Based Education Support with practical experience in a Primary School setting. Managed household operations, including scheduling, budgeting, and coordinating children's activities. Over 7 years of experience in customer service and property management within the Real Estate industry, excelling in complaint resolution and document translation. Demonstrated strong administrative skills by maintaining comprehensive customer information and ensuring high-quality service delivery.
Overview
15
15
years of professional experience
Work History
Learning Support Officer (Placement)
St John’s Mitcham Primary School
Mitcham, VIC
08.2025 - 08.2025
- Supported classroom teacher by preparing educational materials and resources.
- Managed classroom activities to promote student engagement and participation.
- Facilitated small group sessions to reinforce lesson concepts and improve student comprehension.
- Delivered one-on-one academic and emotional support to enhance student development.
- Ensured a clean, organized, and safe classroom environment for optimal learning.
Property Manager
Noel Jones Ringwood
07.2020 - 07.2021
- Assisted Chinese-speaking customers’ inquiries (from organizing inspection till signing lease and moving in smoothly)
- Scheduled and carried all inspections, filed documents for records
- Sourced and selected contractors to perform necessary maintenance or repairs, minimized owners’ costs, kept an up-to date database of work progress and followed up in timely manner
- Liaised with Account Department and ensured all rents and billings were invoiced and collected in compliance with lease terms
- Built positive relationships with owners, renters and contractors
Customer Liaison Officer & Property Manager
MICM Property
01.2011 - 05.2018
- Assisted 25+ property managers in Department if required to manage and handle the complaints
- Translated emails and calls when required within company
- Managed a large portfolio of approximately 300+ serviced apartments in New Project Team
- Coordinated the pre-settlement tasks of brand new apartments in New Project Team
- Assisted other departments in company ie. Leasing, Owner Corporation, Marketing, New Business and Insurance, occasionally with translations.
- Received high satisfaction from customers and obtained business referrals.
Education
Certificate IV -
School Based Education Support
Melbourne, VIC08-2025
M.D. - Accounting And Finance
The University of Adelaide
South Australia11-2006
Bachelor of Finance -
Foshan University
China08-2004
Skills
- Mandarin, Cantonese, and English
- Time and task management
- Organizational skills
- Communication skills
- Customer service excellence
- Attention to detail
- Problem solving
References
Available upon request
Languages
English
Full Professional
Chinese (Mandarin)
Native/ Bilingual
Chinese (Cantonese)
Native/ Bilingual
Timeline
Learning Support Officer (Placement)
St John’s Mitcham Primary School
08.2025 - 08.2025
Property Manager
Noel Jones Ringwood
07.2020 - 07.2021
Customer Liaison Officer & Property Manager
MICM Property
01.2011 - 05.2018
Certificate IV -
School Based Education Support
M.D. - Accounting And Finance
The University of Adelaide
Bachelor of Finance -
Foshan University