Yingyin Han
Glen Waverley,VIC
Summary
Highly-qualified Sales Assistant with expertise in store opening and closing procedures, money handling and merchandising. Able to manage all tasks with efficiency and accuracy. Proficient in monitoring security and serving diverse customer needs. Dependable Sales Assistant offering outstanding levels of service through helpful, effective communication. Bringing a can-do attitude to all tasks, ensuring jobs are completed accurately and efficiently for continued customer and management satisfaction.
Overview
2
2
years of professional experience
Work History
Receptionist
Perfect Laser Clinic
2022.02 - 2022.11
- Respond to customer inquiries and complaints via phone, email, and chat
- Resolve customer issues and complaints, escalating to management when necessary
- Processed customer transactions and handled cash and credit card payments
- Managed with inventory management and restocking
Forist
Hailey Paige Flowers
2021.07 - 2022.02
- Handled approximately 30 incoming calls per day to address customer inquiries and concerns.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Analyzed coordination and planning skills to achieve results according to schedule.
- Received and processed stock into inventory management system.
- Participated in team-building activities to enhance working relationships.
Kitchen Hand
Sushi Hub
2020.10 - 2021.06
- Inspected equipment, refrigerators and warming lamps to check compliance with safe operating levels.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Maintained reports of transactions and greeted customers when entering and leaving establishment.
- Mentored kitchen staff to prepare each for demanding roles.
Education
Master of Information System -
University of Melbourne
Parkville, VIC12.2024
Bachelor of Commerce - Marketing
University of Melbourne
Parkville, VIC12.2022
Skills
- Multilingual, with fluency in English, Mandarin, and Cantonese
- Skilled in conflict resolution and customer de-escalation techniques
- Proficient in using customer service software and systems
- Excellent time management and organizational skills
- Proven ability to work well in team environment
Timeline
Receptionist
Perfect Laser Clinic
2022.02 - 2022.11
Forist
Hailey Paige Flowers
2021.07 - 2022.02
Kitchen Hand
Sushi Hub
2020.10 - 2021.06
Master of Information System -
University of Melbourne
Bachelor of Commerce - Marketing
University of Melbourne
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