Yi (Olivia) Chen
Perth,WA
Summary
Motivated Service Worker with exceptional social skills, communication abilities and customer service background. Dedicated to following health and safety guidelines and handling food items properly. Pursues every opportunity to support team members and proactively address issues.
Overview
6
6
years of professional experience
Work History
Barista & Waitress
Globe Coffee House Patisserie & Restaurant
08.2022 - Current
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Cleaned counters, machines, utensils, and seating areas daily.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
Front of House Staff Member
Little Bao
04.2022 - 02.2023
- Established welcoming atmosphere by greeting each guest warmly.
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Managed high volume of customers during peak hours, maintaining prompt and efficient service.
- Utilized strong multitasking skills to manage multiple tables simultaneously while maintaining a high level of attention to detail.
All rounder
Jing's noodle bar
12.2020 - 12.2021
- Coordinated with other staff to ensure timely delivery of food orders, minimizing wait times for guests.
- Enhanced customer satisfaction by providing exceptional service and promptly addressing their needs.
- Checked use by dates on food and beverage stock and maintained record of wasted items.
- Prepared food and drinks while following safe food handling procedures.
Front of house staff
Sun Hing Chinese restaurant
02.2018 - 12.2020
- Contributed to positive guest experiences by assisting with menu recommendations and knowledgeably answering questions about food preparation and ingredients.
- Played an integral role in resolving customer complaints quickly while maintaining professionalism under pressure situations.
- Trained new staff in front-of-house procedures, customer relations, and cleaning.
Education
Bachelor of Science - Pharmacology
University of Western Australia
Perth, WA11.2026
High School Diploma -
Kelmscott Senior High School
Kelmscott, WA12.2021
Skills
- New Hire Training
- Espresso machine operation
- Fluent in Chinese and English
- Safe Food Handling
- POS Systems
- Customer Service
- Time Management
- Reliable and Dependable
- Attention to Detail
Availability
Monday to Wednesday: 6am-9pm
Saturday to Sunday: 6am-9pm
Timeline
Barista & Waitress
Globe Coffee House Patisserie & Restaurant
08.2022 - Current
Front of House Staff Member
Little Bao
04.2022 - 02.2023
All rounder
Jing's noodle bar
12.2020 - 12.2021
Front of house staff
Sun Hing Chinese restaurant
02.2018 - 12.2020
Bachelor of Science - Pharmacology
University of Western Australia
High School Diploma -
Kelmscott Senior High School
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