Yi Qing Yu
Wantirna South,VIC
Summary
Dynamic professional with proven expertise in organization and time management, honed as a Cosmetic Receptionist at W Cosmetics. Excelled in customer service and problem-solving, significantly enhancing team productivity and client satisfaction. Fluent in English and Chinese, adept at interpersonal communication, and creative in addressing customer needs. Achieved notable KPI targets in a fast-paced retail environment.
Overview
4
4
years of professional experience
Work History
Cosmetic Receptionist
W Cosmetics
06.2022 - 06.2023
- Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Provided administrative support to staff members by handling correspondence, filing documents, and managing office supplies inventory.
- Organized, maintained and updated information in computer databases.
Sales Associate
Rebel Sporting Goods
02.2019 - 02.2020
- Helped customers locate products and checked store system for merchandise at other sites.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Built customer loyalty and retention by delivering excellent shopping experiences, help customers with inquiries through sport knowledge and expertise.
- Load new stock onto floor, clearly labelling items.
- Hitting KPI targets.
Education
Bachelor of Arts - International Business
Monash University
Clayton, VIC10-2024
Skills
- Organization skills
- Time management
- Telephone skills
- Data entry
- Interpersonal communication skills
- Customer service
- Professional Chinese and English
- Problem solving skills
- Creativity
Languages
Chinese (Mandarin)
Native or Bilingual
English
Native or Bilingual
Interests
I'm zealous about crafting unique customer experience that forge lasting impressions and brand devotion I enjoy exploring and appreciating the artistry behind handmade and bespoke jewelry pieces
Timeline
Cosmetic Receptionist
W Cosmetics
06.2022 - 06.2023
Sales Associate
Rebel Sporting Goods
02.2019 - 02.2020
Bachelor of Arts - International Business
Monash University
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