Summary
Overview
Work History
Education
Skills
Timeline
Bartender

YIWEN WANG

Adelaide,SA

Summary

Proactive Pharmacy Assistant with extensive experience in customer service roles including Bartender, Beauty Advisor, and Cashier. Skilled in maintaining organized workspaces, handling cash transactions, and providing knowledgeable assistance to customers. Strong interpersonal skills and dedication to enhancing customer satisfaction in diverse environments. Skilled Social Media Marketing Intern trained in both online and traditional marketing methods. Specializing in campaign development, trend tracking and project coordination. Excellent grasp of multiple platforms, algorithms, and platform policies. Friendly Customer Service Cashier experienced working in diverse retail environments. Successful operating cash registers and performing necessary calculations. Genuine people-person successful mediating various disputes.

Overview

5
5
years of professional experience

Work History

Pharmacy Assistant

Terry White Chemmart
11.2023 - Current
  • Kept pharmacy counter and related areas clean, neat and organized.
  • Answered telephones and provided information about order status, store hours and pharmacy procedures.
  • Greeted customers and responded to questions with friendly, knowledgeable assistance.
  • Demonstrated professionalism and empathy when handling sensitive patient situations, preserving confidentiality at all times.
  • Assisted pharmacists in maintaining a well-organized and clean pharmacy environment for optimal workflow.
  • Assisted pharmacy staff with preparing medications and filling orders.
  • Enhanced customer satisfaction by providing efficient and accurate prescription filling services.

Bartender

TALBOT HOTEL
09.2022 - Current
  • Served high customer volumes during special events, nights, and weekends.
  • Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.

Beauty Advisor

Cosmax
08.2022 - 09.2023
  • Maintained an organized and visually appealing product display, resulting in increased customer interest and engagement.
  • Processed payments, entering sales in register for prompt customer service.
  • Increased sales revenue by effectively upselling and cross-selling beauty items based on client needs.
  • Developed in-depth product knowledge and kept up to date with latest trends in beauty to avail of resources and apply best practices.
  • Enhanced customer satisfaction by providing personalized beauty consultations and recommending suitable products.

Customer Service Cashier

SAMEAL PTY LTD
05.2019 - 10.2022
  • Maintained a clean and organized workspace, promoting a welcoming environment for customers.
  • Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Processed customer orders and accurately handled payment transactions.

Education

MBA - Marketing

Flinders University
Adelaide, SA
12.2023

Bachelor of Arts - MEDIA ARTS

Flinders University
Adelaide, SA
12.2022

Skills

  • POS System Operation
  • Verifying orders
  • Product restocking
  • Customer Service
  • Customer Satisfaction
  • Reliability and punctuality
  • Patience and composure
  • Cash Handling
  • Marketing and Networking
  • Email Marketing Knowledge

Timeline

Pharmacy Assistant

Terry White Chemmart
11.2023 - Current

Bartender

TALBOT HOTEL
09.2022 - Current

Beauty Advisor

Cosmax
08.2022 - 09.2023

Customer Service Cashier

SAMEAL PTY LTD
05.2019 - 10.2022

MBA - Marketing

Flinders University

Bachelor of Arts - MEDIA ARTS

Flinders University
YIWEN WANG