Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Yuko Shingai

Joondanna,WA

Summary

Optimistic and personable individual enthusiastic about meeting new people. Receptionist Administrator maintains consistently amiable interactions with colleagues and clients. Constantly evangelizes for internal policy execution and positive client interactions.

Personable and energetic Receptionist committed to delivering excellence in all facets of customer service and administrative support. Offers honed competencies in data-entry, database management and scheduling.

Overview

28
28
years of professional experience

Work History

Online Personal Shopper

BUYMA
04.2018 - Current
  • Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
  • Consistently met deadlines and quality goals for accuracy and timeliness.
  • Reviews orders prior to pick up for accuracy and purchase-by dates.
  • Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Tracked substitutions and informed customers of changes.
  • Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
  • Worked productively with customers to meet order requirements and service expectations.
  • Reviewed customer orders closely to locate desired items and checked app regularly to identify changes.
  • Developed professional relationships with customers to establish repeat business and increase trust.
  • Provided product advice to customers to help select most suitable items for individual needs.
  • Communicated with vendors to stay informed of new products and stock availability.
  • Created attractive displays to attract more customers and increase sales.
  • Selected correct products based on customer needs, product specifications and applicable regulations.
  • Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
  • Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions
  • Gained customer trust for receiving good reviews and confidence by demonstrating compelling, persuasive and composed professional demeanor.
  • Recorded accurate and efficient records in customer database.
  • Kept detailed records of daily activities through online customer database.

Sales Administrative Assistant

Leinster Auto Services Ltd
01.2016 - 10.2019
  • Wide Vehicle licensing experience in business environment
  • Processing transferring vehicle and licensing with the government system.
  • Managing inventory of the cars on site.
  • Processing the banking
  • Prepare statements to be reviewed on a monthly basis
  • Purchased and maintained office supply inventories, and being careful to adhere to budgeting practices
  • Created and maintained reports, documents and presentations to assist with administrative support.
  • Collected and maintained file of receipts to coordinate expense report submission.
  • Managed filing system, entered data and completed other clerical tasks.
  • Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.

Sales and Marketing Administrative Assistant

Hewlett-Packard Japan, Ltd.
09.2003 - 12.2005
  • Managed filing system, entered data and completed other clerical tasks.
  • Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
  • Assisted coworkers and staff members with special tasks on daily basis.
  • Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
  • Schedule and coordinate meetings, appointments, and travel arrangements for directors and team members.
  • Processed accounts receivable and accounts payable using by company system.
  • Handling confidential tasks and making routine office tasks as efficient as possible.
  • Provide administrative support in a timely and courteous manner.
  • Scheduled appointments and conducted follow-up calls to clients.
  • Maintained office supplies inventory by checking stock and ordering new supplies.
  • Responded to emails and other correspondence to facilitate communication and enhance business processes.
  • Answered multi-line phone system and enthusiastically greeted callers.
  • Created and updated records and files to maintain document compliance.
  • Handled daily scheduling tasks and provided administrative support for entire department.
  • Drafted agendas, recorded minutes and generated documents to facilitate meetings.
  • Established administrative work procedures to track staff's daily tasks.

Sales Administrative Assistant

Hitachi Electronics Services Co,Ltd.
06.2001 - 06.2003
  • Created and maintained reports, documents and presentations to assist with administrative support.
  • Collected and maintained file of receipts to coordinate expense report submission.
  • Cross-trained to support other teams to meet operational needs and team deadlines.
  • Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
  • Created detailed expense reports and requests for capital expenditures.
  • Managing clients’ daily basis reports and providing quotes and invoices.
  • Made travel arrangements for management and executive staff.
  • Managed filing system, entered data and completed other clerical tasks.
  • Assisted coworkers and staff members with special tasks on daily basis.
  • Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
  • Purchased and maintained office supply inventories, and being careful to adhere to budgeting practices
  • Perform general administrative duties provide back up to Traffic as well as shared receptionist duties

Sales Administrative Assistant

OHKURAYA Juutaku Co,Ltd.
04.1996 - 03.2000
  • Created and maintained reports, documents and presentations to assist with administrative support.
  • Collected and maintained file of receipts to coordinate expense report submission.
  • Cross-trained to support other teams to meet operational needs and team deadlines.
  • Processed accounts receivable and accounts payable.
  • Created detailed expense reports and requests for capital expenditures.
  • Maintained files, inventory, mail and database systems
  • Entered numerical data into databases in a timely and accurate manner.
  • Made travel arrangements for management and executive staff.
  • Answered telephone inquiries from clients, Venders and the public.
  • Purchased and maintained office supply inventories, and being careful to adhere to budgeting practices
  • Perform general administrative duties including filing, faxing and copying; provide back up to Traffic as well as shared receptionist duties
  • Collaborated with other teams to identify areas of opportunity and implement changes to optimize sales operations and reporting.
  • Assisted coworkers and staff members with special tasks on daily basis.
  • Managed filing system, entered data and completed other clerical tasks.

Education

Associate of Arts - Business Administration

Teikyo University Junior College
Tokyo, Japan
03.1996

Skills

  • Proposal Development
  • Office Support
  • Workflow Processes
  • Contract Amendments

Languages

Japanese
Native or Bilingual

Timeline

Online Personal Shopper

BUYMA
04.2018 - Current

Sales Administrative Assistant

Leinster Auto Services Ltd
01.2016 - 10.2019

Sales and Marketing Administrative Assistant

Hewlett-Packard Japan, Ltd.
09.2003 - 12.2005

Sales Administrative Assistant

Hitachi Electronics Services Co,Ltd.
06.2001 - 06.2003

Sales Administrative Assistant

OHKURAYA Juutaku Co,Ltd.
04.1996 - 03.2000

Associate of Arts - Business Administration

Teikyo University Junior College

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