Summary
Overview
Work History
Education
Skills
Certification
Other Work Experience
References
Timeline
Generic

Yogen BK

Canberra,ACT

Summary

Experienced IT Support Engineer with sound knowledge of System and Network based upon recent IT industry. In addition to strong communication and analytical skills, I can offer a range of IT technical skills gained through previous experience, including the ability to inspect and install new technology and equipment, work on-site, conduct research, and report on project status.

Overview

6
6
years of professional experience
1
1
Certification

Work History

IT Support Technician

Quantum Brilliance
02.2023 - Current
  • Provide support across desktop environment issues faced by end users
  • Server administration and maintenance for all versions of Windows Server O\S
  • Administering Microsoft solution stack including O365, Email
  • Ensure Security applications and infrastructure are updated and working optimally (including Antivirus and Anti-spam)
  • Troubleshooting of issues with all Windows O/S platforms
  • Assist in IT documentation and design, policy creation and implementation
  • Ensuring all works are carried out in accordance with documented Change Control procedures.

IT Support Engineer

Exigo Tech
01.2022 - 11.2022
  • Helpdesk support to employees
  • Setup Microsoft Teams
  • Setup of new computer equipment in office
  • Perform remote and onsite troubleshooting tech issues
  • Admin support in Office 365
  • Creating and managing users in Microsoft Active Directory, Azure AD
  • Install and setup application program on user workstations
  • Windows deployment in client computers
  • IT support to clients
  • Ensure Veeam backup environment jobs are running efficiently and completely

Junior Programmer

Gfive Technology
12.2017 - 07.2018
  • Writing code that is well-designed, efficient, and tested
  • Taking part in requirement analysis and code reviews with team members
  • Documentation and tutorial development
  • Providing onsite customer service

Education

Master of Information Technology - Information Technology

Charles Sturt University
Sydney, NSW
08.2021

Bachelor of Computer Engineering - Information Technology

Advanced College of Engineering, Tribhuvan University
06.2017

Skills

  • Window server 2016 and 2019
  • Knowledge of DHCP server, DNS server and print server
  • Active Directory, creating users, groups, OU, and GPO
  • Knowledge of visualization (VMware, Hyper-V)
  • Office365, exchange, and Azure
  • Outlook setup for customer in their respective device as well as organizational device
  • Troubleshooting of Window-hardware and software related to system and networking
  • Zendesk Ticketing System
  • Advance knowledge of Routing and Switching protocols
  • Remote Support by using Zoom, Skype, RDP, and Team viewer
  • Window Server backup and files backup
  • Sound knowledge of Veeam software to take backups of infrastructure
  • Implementation of Disaster Recovery scenario

    • SOFT SKILLS

  • Quick response and problem resolution
  • Client Relationship management
  • Collaborative Team Player
  • Staff Training & Leadership
  • Good oral and written English communication
  • Customer Services and Support
  • Repair Expertise

Certification

Microsoft Azure Administrator AZ-104

Microsoft 365 Fundamentals MS-900

Other Work Experience

  

Team Member at Coles, Canberra, ACT               Dec 2022- Now

References

  References Available upon request

Timeline

IT Support Technician

Quantum Brilliance
02.2023 - Current

IT Support Engineer

Exigo Tech
01.2022 - 11.2022

Junior Programmer

Gfive Technology
12.2017 - 07.2018

Master of Information Technology - Information Technology

Charles Sturt University

Bachelor of Computer Engineering - Information Technology

Advanced College of Engineering, Tribhuvan University

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Yogen BK