Yogini Carpen
Reservoir,Australia
Summary
Compassionate and dedicated Disability Support Worker with over Two years of experience in community services, including working with NDIS clients. Proven ability to foster independence and improve the quality of life for clients. Effective communicator, skilled at problem-solving and team collaboration, with a passion for guiding teams toward excellence. Aspiring to leverage leadership skills in a Team Leader role within the disability support sector.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Cleaner
HDR Cleaning Services
06.2022 - 09.2023
- Implemented best practices in sanitation procedures to enhance overall hygiene standards.
- Operated cleaning equipment such as vacuums and floor scrubbers effectively and safely.
- Collaborated with team members to complete cleaning tasks efficiently within designated timeframes.
- Adapted to changing schedules and priorities while maintaining consistent quality of work.
- Assisted in training new staff on proper cleaning techniques and safety protocols.
- Monitored inventory levels of cleaning supplies and reported shortages to management promptly.
DUAL ROLE AGED CARE & DISABILITY - CAREGIVER
Nurse Next Door
02.2025 - Current
- Assisted clients with daily living activities, ensuring comfort and safety.
- Monitored client health conditions, reporting changes to healthcare professionals.
- Provided companionship and emotional support, enhancing clients' quality of life.
- Maintained clean and safe environments for clients through regular housekeeping tasks.
- Documented daily care activities and observations accurately in client records.
- Coordinated transportation for appointments, promoting client independence and mobility.
- Assisted clients with activities of daily living, promoting independence and quality of life.
- Built strong relationships with clients to deliver emotional support and companionship.
- Assisted patients with self-administered medications.
Disability Support Worker
Homecaring through Support Network
10.2024 - 02.2025
- Provide tailored support services to individuals with disabilities, including clients who are older, with a focus on promoting independence and enhancing quality of life.
- Collaborate with families, healthcare professionals, and community resources to create and implement effective care strategies.
- Maintain comprehensive records of client progress, ensuring precise documentation and consistent care planning.
NDIS Disability Support Worker
Uconnex Community Services Centre
07.2023 - Current
- Provide comprehensive support for individuals with disabilities, focusing on enhancing client independence and well-being.
- Collaborate with multidisciplinary teams to implement personalized care plans.
- Mentor and assist new staff members, showcasing leadership potential.
Debt Collector Officer
Intrum Mauritius Ltd
11.2019 - 06.2023
- Resolved outstanding debts through effective communication and negotiation strategies.
- Educated clients on payment options, fostering a collaborative approach to debt resolution.
- Developed tailored payment plans for clients, enhancing recovery rates and customer satisfaction.
- Utilized debt collection software to track accounts and streamline follow-up processes.
Tele Agent
Euro CRM Mauritius Ltd
05.2016 - 07.2019
- Managed customer interactions, ensuring prompt and effective resolution of inquiries and issues.
- Analyzed client feedback to identify areas for service enhancement and implement solutions.
- Coordinated communication between clients and internal teams to ensure alignment on project goals.
- Informed clients of policies and procedures.
- Maintained accurate records of client communications, transactions, policies, and other relevant documentation for seamless operations within the agency.
- De-escalated and resolved customer complaints with punctual, polite and professional service.
Education
ADVANVED DIPLOMA - COMMUNITY SECTOR MANAGEMENT
AUSTRALIAN SOVEREIGN COLLEGE
Melbourne, VIC04-2026
Diploma - Community Services
Kangan Institute
Melbourne, VIC09.2024
Skills
- Organizational time strategies
- Collaborative teamwork
- Reliability and punctuality
- Problem-solving
- Attention to detail
- Daily living assistance
- Patient care
- Personal hygiene assistance
- Flexible schedule
- First aid and safety
Certification
- First Aid and CPR Training
- Medication Training
- NDIS Screening Check Clearance
- NDIS Orientation Certificate
- Covid – 19 vaccination certificate
- Covid – 19 infection Control Training
- Manual Handling
Languages
English
Professional Working
French
Full Professional
MAURITIAN CREOLE
Native or Bilingual
Timeline
DUAL ROLE AGED CARE & DISABILITY - CAREGIVER
Nurse Next Door
02.2025 - Current
Disability Support Worker
Homecaring through Support Network
10.2024 - 02.2025
NDIS Disability Support Worker
Uconnex Community Services Centre
07.2023 - Current
Cleaner
HDR Cleaning Services
06.2022 - 09.2023
Debt Collector Officer
Intrum Mauritius Ltd
11.2019 - 06.2023
Tele Agent
Euro CRM Mauritius Ltd
05.2016 - 07.2019
ADVANVED DIPLOMA - COMMUNITY SECTOR MANAGEMENT
AUSTRALIAN SOVEREIGN COLLEGE
Diploma - Community Services
Kangan Institute
Similar Profiles
Danielle McnallyDanielle Mcnally
Host on the Coast at Cleaning Exec Cleaning ServicesHost on the Coast at Cleaning Exec Cleaning Services
Selva PortalesSelva Portales
Office Assistant at HDR International CorpOffice Assistant at HDR International Corp
Alison BerryAlison Berry
Area Commercial Manager at HDR, INC.Area Commercial Manager at HDR, INC.
Thurkadevi KrishnasamyThurkadevi Krishnasamy
Monitoring, Evaluation and Learning Coordinator at Palladium (New Colombo Plan, Funded by DFAT, Australia)Monitoring, Evaluation and Learning Coordinator at Palladium (New Colombo Plan, Funded by DFAT, Australia)
Andrew AggAndrew Agg
Picker Packer at Beautopia HairPicker Packer at Beautopia Hair