Yolanda Jimenez Laparte
Gordon, ACT,ACT
Summary
Organized and dependable candidate, successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Hardworking and passionate with strong organizational skills eager to secure entry-level Service Delivery position.
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
18
18
years of professional experience
Work History
Customer Service/In Store Merchandiser
Woolworth Group
06.2016 - Current
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Managed time efficiently in order to complete all tasks within deadlines.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Formation of strong interpersonal relationships with Brand Representatives.
- Developed and maintained courteous and effective working relationships.
- Have been in many areas of the store including: Front end Supervisor (Cashier), Online Shopper and Grocery team member.
Customer Service Representative
Target Australia
02.2009 - 04.2011
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer service orders promptly to increase customer satisfaction.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Answered customer telephone calls promptly to avoid on-hold wait times.
Concessions Manager
Ts14+
03.2008 - 11.2009
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and customers.
- Maintained professional demeanour by staying calm when addressing unhappy or angry customers.
- Maintained effective rostering for all team members.
Manager
Bayswiss PTY LTD
11.2005 - 10.2007
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Maximized performance by monitoring daily activities and mentoring team members.
- Onboarded new employees with training and new hire documentation.
- Communicated clearly with employees, suppliers and stakeholders to keep everyone on same page and working toward established business goals.
- Established team priorities, maintained schedules and monitored performance.
- Effective rostering.
Education
Certificate III - Hairdressing
CIT Canberra
Canberra10.1996
Skills
- Customer Service Advocacy
- Customer Service Leadership
- Customer Service Awareness
- Store Displays
- Store Merchandising
Referees
Anita Tammaro
Former Manager / Colleague.
0409654562
Paul Hunter
Manager Bayswiss
0400889919
Emma Sawyers
Manager Target
0423725473
Languages
Spanish
Native or Bilingual
Additional Information
- Current Drivers License.
- Covid Vaccinations up to date.
Timeline
Customer Service/In Store Merchandiser
Woolworth Group
06.2016 - Current
Customer Service Representative
Target Australia
02.2009 - 04.2011
Concessions Manager
Ts14+
03.2008 - 11.2009
Manager
Bayswiss PTY LTD
11.2005 - 10.2007
Certificate III - Hairdressing
CIT Canberra
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