Yolanda Musarurwa
Sydney,NSW
Summary
A highly motivated professional with over 8 years of experience in operational, customer-centric environments, currently excelling in Commercial Lending Operations. Skilled in delivering exceptional service to diverse clientele, including small businesses, franchises, and large-scale corporate customers. Adept at handling high-pressure environments with adaptability, strong communication, and analytical thinking. Outside of work, passionate about fashion and travel.
Overview
7
7
years of professional experience
Work History
Estate Settlement Services
Commonwealth Bank of Australia
08.2024 - Current
- • Auditing files to ensure compliance and accuracy• Managing money transfers to other financial institutions• Conducting credit assessments for estate matters• Finalising estates with attention to detail• Liaising with lawyers for legal documentation and settlements• Contacting clients to provide updates and resolve queries• Preparing and sending letters to clients and lawyers• Coordinating international money transfers efficiently
Business Banking Specialist
Commonwealth Bank of Australia
09.2022 - 08.2024
- • Preparing and validating documentation for settlements and funding• Managing Collateral Management Systems (CFS) and discharges• Collaborating with bankers and analysts to meet lending needs• Ensuring loan documents are accurately completed and processed• Coordinating settlements, payouts, and security packet orders
Customer Banking Specialist
Commonwealth Bank of Australia
04.2020 - 09.2022
- • Assisted high volumes of customers with professionalism and efficiency• Resolved inquiries via phone, email, and web-based platforms• Directed customers to appropriate departments for additional support• Communicated terms of service and solutions clearly to customers
Customer Service Representative
Service New South Wales
07.2017 - 04.2020
- • Maintained detailed records and correspondence files• Provided clear explanations of governing rules and regulations• Coordinated workflows to meet deadlines effectively
Education
Masters -
University of Notre Dame
Sydney 04-2020
High School Diploma -
St George Christian School
10-2016
Skills
- Adaptability Communication Customer Service Ability to Work Under Pressure Highly Motivated Strong Team Player Analytical Thinking Skills
Timeline
Estate Settlement Services
Commonwealth Bank of Australia
08.2024 - Current
Business Banking Specialist
Commonwealth Bank of Australia
09.2022 - 08.2024
Customer Banking Specialist
Commonwealth Bank of Australia
04.2020 - 09.2022
Customer Service Representative
Service New South Wales
07.2017 - 04.2020
Masters -
University of Notre Dame
High School Diploma -
St George Christian School