Yoonsun Chung
Melbourne,VIC
Summary
I love people and art! Being ready to help others and reliable in keeping the area organized and ready for visitors. Applying excellent communication and interpersonal skills to a greeting role. Experienced in dealing with diverse situation and people. Can quickly memorize the details and build customer relationships.
Overview
4
4
years of professional experience
Work History
Bartender
Macaroni Funky Club
Seoul, Korea
10.2021 - 10.2023
- Made friendly conversation with customers to provide enjoyable bar experience.
- Mixed and served both alcoholic and non-alcoholic drinks
- Effectively multitasked within fast-paced environment.
- Assisted in setting up the space for service shift.
- Provided suggestions to customers based on their preferences.
Customer Service Manager
Banksalad
Seoul, Korea
02.2020 - 06.2021
- Provided outstanding service to new customers by attending closely to concerns and developing solutions.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Assisted customers with making payments or establishing payment plans to bring accounts current.
- Managed the development of a comprehensive knowledge base used by team members when responding to customers' queries.
Education
Bachelor of Arts - Psychology
Seoul National University
Seoul02-2022
Skills
- Lovely Interpersonal Skill
- Process Memorization
- Basic Accounting
- Beverage Preparation
- Payment Processing and ID Check
- Outstanding Customer Service
- Friendly Team Player
Languages
English
Full Professional
Korean
Native/ Bilingual
Japanese
Limited
Timeline
Bartender
Macaroni Funky Club
10.2021 - 10.2023
Customer Service Manager
Banksalad
02.2020 - 06.2021
Bachelor of Arts - Psychology
Seoul National University
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