Yorkabel Teklehaimanot
Labrador
Summary
Experienced patient accounts specialist with a proven track record in healthcare and fast food industries. Recognized for driving process improvement and enhancing efficiency. Adept at utilizing strong organizational skills, multilingual communication, and effective team collaboration to consistently deliver enhanced customer satisfaction and operational success. Known for expertise in reducing billing errors, optimizing inventory, and fostering a cleaner and safer work environment.
Administrative professional with solid background in office management and clerical tasks. Recognized for fostering strong team collaboration and ensuring seamless operations. Known for adaptability and reliability, excelling in dynamic and fast-paced environments. Proficient in organizing schedules and managing records with precision.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Administration Clerk
Ramsay Health Care
09.2024 - Current
- Handled incoming phone calls and answered questions from callers.
- Established and maintained standard office procedures to achieve demanding targets.
- Reduced errors in data entry tasks through diligent attention to detail and thorough verification procedures.
- Supported administrators by efficiently managing daily scheduling, appointment setting, and calendar organization.
- Maintained confidentiality of sensitive information with strict adherence to company policies and procedures regarding data protection.
- Scheduled appointments and managed calendars for staff members.
- Developed expertise in various administrative software programs for increased efficiency across department functions.
- Participated actively in team building activities designed to enhance collaboration among department members and contribute to a positive workplace culture.
- Improved customer satisfaction rates with prompt responses to inquiries and effective resolution of issues.
- Documented all Type contract paperwork, expenses, and resource utilization for accurate and compliant recordkeeping.
Billing Clerk Patients Account Administrator
Ramsay Health Care
10.2022 - 06.2024
- Managed patient accounts, ensuring accuracy and timeliness, resulting in improved billing efficiency
- Resolved billing discrepancies, reducing errors by a measurable amount, enhancing patient satisfaction
- Collaborated with medical staff to streamline account processes, leading to smoother operations
- Analyzed account data to identify trends, contributing to better financial forecasting and planning
- Executed billing tasks and recorded information in company databases.
- Verified accuracy of billing data and corrected discrepancies.
- Improved billing accuracy by diligently reviewing invoices and reconciling discrepancies.
- Managed high volume of invoices while maintaining attention to detail, resulting in improved financial accuracy.
- Handled account payments and provided information regarding outstanding balances.
- Monitored outstanding invoices and performed collections duties.
- Maintained confidentiality of sensitive customer information by adhering to strict privacy guidelines, upholding the company''s reputation for professionalism in handling personal data.
- Entered and maintained billing information in company internal databases for accessibility.
Fast food
Zambrero
08.2022 - 10.2022
- Guaranteed adherence to quality standards while managing high-volume cooking.
- Trained new staff, enhancing team efficiency and customer satisfaction
- Implemented inventory control measures, reducing waste and optimizing supply usage
- Resolved customer complaints promptly, improving overall dining experience
- Maintained cleanliness and safety standards, contributing to a healthier work environment
Fast food
Taco Bell
03.2020 - 08.2022
- Managed daily operations ensuring timely service and high customer satisfaction
- Trained and supervised staff, leading to improved team performance and efficiency
- Implemented new procedures that reduced wait times and increased order accuracy
- Handled customer complaints effectively, resulting in enhanced customer loyalty
- Maintained inventory and supplies, preventing shortages and minimizing waste
Fast food
Subway
01.2018 - 08.2018
- Prepared fresh ingredients and assembled sandwiches, ensuring high-quality standards and customer satisfaction
- Managed cash register operations, accurately processing transactions and maintaining balanced tills
- Maintained cleanliness and organization of the work area, adhering to health and safety regulations
- Collaborated with team members to streamline operations during peak hours, enhancing overall efficiency
Education
Bachelor Science Psychology Extended - Psychology
University of Southern Queensland
Toowoomba, QLDCertificate III - Finance
Prestige Service Trainging
Queensland 11.2022
High School - Finance
Keebra Park State High School
Southport01.2021
Skills
- Customer service
- Word process
- Efficiency
- Communication
- Organizational skills
- Process improvement
- Multilingual
- Time management
- Team collaborate
- Cleanliness
- Teamwork
- Professionalism
- Energetic caregiver
- Self-sufficient
- Adaptable and quick to learn new technologies
Courses
- Certificate III in Finance
- Diploma of business
Awards
- Student of the week
- Education perfect competition (science)
- Excellent behavior and effort
- 100% Attendance
Certification
Certificate III in Finisnce
Languages
Arabic
Limited Working
English
Full Professional
Tigrinya
Native or Bilingual
Amharic
Full Professional
Reference
Guraya Karan
Ramsay Health
GurayaK@ramsayhealth.com.au
+61 421 238 977
Sue
Ramsay Health
BrooksS@ramsayhealth.com.au
+61 438 348 902
Timeline
Administration Clerk
Ramsay Health Care
09.2024 - Current
Billing Clerk Patients Account Administrator
Ramsay Health Care
10.2022 - 06.2024
Fast food
Zambrero
08.2022 - 10.2022
Fast food
Taco Bell
03.2020 - 08.2022
Fast food
Subway
01.2018 - 08.2018
High School - Finance
Keebra Park State High School
Bachelor Science Psychology Extended - Psychology
University of Southern Queensland
Certificate III - Finance
Prestige Service Trainging
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